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How using key performance indicators improves service desk efficiency
2008-05-15 09:03:24 by Stuart D. Galup, Contributor in WhatIs: Enterprise IT tips and expert advice
 
Developing metrics and key performance indicators (KPIs) and linking them to critical success factors can lead to better service desk performance.
 
Tags: key performance indicators, service desk performance, critical success factors, kpis, lead, metrics
 
 
 
 
 
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Sergey Zarubin, 31yo
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Moscow, Russia