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    <title><![CDATA[[SecurityRatty] tag: debix]]></title>
    <link>http://securityratty.com/tag/debix</link>
    <description></description>
    <pubDate>Tue, 10 Jun 2008 08:00:32 +0000</pubDate>
    <generator>iRatty Engine</generator>
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    <item>
      <title><![CDATA[LifeLock and Identity Theft]]></title>
      <link>http://securityratty.com/article/7a242b55dda570936ede0e9a19e4374c</link>
      <guid>http://securityratty.com/article/7a242b55dda570936ede0e9a19e4374c</guid>
      <description><![CDATA[LifeLock, one of the companies that offers identity-theft protection in the United States, has been taking quite a beating recently. They're being sued by credit bureaus, competitors and lawyers in...]]></description>
      <content:encoded><![CDATA[<p>LifeLock, one of the companies that offers identity-theft protection in the United States, has been taking quite a beating recently. They're being sued by credit bureaus, competitors and lawyers in several states that are launching class action lawsuits. And the stories in the media ... it's like a piranha feeding frenzy.</p>

<p>There are also a lot of errors and misconceptions. With its aggressive advertising campaign and a CEO who publishes his Social Security number and dares people to steal his identity -- Todd Davis, 457-55-5462 -- <a href="http://www.lifelock.com">LifeLock</a> is a company that's easy to hate. But the company's story has some interesting security lessons, and it's worth understanding in some detail.</p>

<p>In December 2003, as part of the <a href="http://www.ftc.gov/opa/2004/06/factaidt.shtm">Fair and Accurate Credit Transactions Act</a>, or <a href=" http://www.treasury.gov/offices/domestic-finance/financial-institution/cip/pdf/fact-act.pdf">Facta</a>, credit bureaus were forced to allow you to put a <a href="http://www.consumersunion.org/creditmatters/creditmattersfactsheets/001626.html">fraud alert</a> on their credit reports, requiring lenders to verify your identity before issuing a credit card in your name. This alert is temporary, and expires after 90 days.  Several companies have sprung up -- LifeLock, Debix, LoudSiren, TrustedID -- that automatically renew these alerts and effectively make them permanent.</p>

<p>This service pisses off the credit bureaus and their financial customers. The reason lenders don't routinely verify your identity before issuing you credit is that it takes time, costs money and is one more hurdle between you and another credit card. (Buy, buy, buy -- it's the American way.) So in the eyes of credit bureaus, LifeLock's customers are inferior goods; selling their data isn't as valuable. LifeLock also opts its customers out of pre-approved credit card offers, further making them less valuable in the eyes of  credit bureaus.</p>

<p>And, so began a smear campaign on the part of the credit bureaus. You can read their points of view in <a href="http://www.nytimes.com/2008/05/24/business/yourmoney/24money.html?8dpc">this <cite>New York Times</cite> article</a>, written by a reporter who didn't do much more than regurgitate their talking points. And the class action lawsuits have piled on, accusing LifeLock of deceptive business practices, fraudulent advertising and so on.  The biggest smear is that LifeLock didn't even protect Todd Davis, and that his identity was allegedly stolen.</p>

<p>It wasn't. Someone in Texas used Davis's SSN to get a $500 advance against his paycheck. It worked because the loan operation didn't check with any of the credit bureaus before approving the loan -- perfectly reasonable for an amount this small. The payday-loan operation called Davis to collect, and LifeLock cleared up the problem. His credit report remains spotless.</p>

<p>The Experian credit bureau's <a href="http://www.networkworld.com/news/2008/022108-credit-reporting-firm-sues-lifelock.html">lawsuit</a> basically claims that fraud alerts are only for people who have been victims of identity theft. This seems spurious; the text of the law states that anyone "who asserts a good faith suspicion that the consumer has been or is about to become a victim of fraud or related crime" can request a fraud alert. It seems to me that includes anybody who has ever received one of those notices about their financial details being lost or stolen, which is everybody.</p>

<p>As to deceptive business practices and fraudulent advertising -- those just seem like class action lawyers piling on. LifeLock's aggressive fear-based marketing doesn't seem any worse than a lot of other similar advertising campaigns. My guess is that the <a href="http://www.insidetech.com/news/2148-id-protection-ads-come-back-to-bite-lifelock-pitchman">class action lawsuits</a> won't go anywhere.</p>

<p>In reality, forcing lenders to verify identity before issuing credit is <a href="http://www.schneier.com/crypto-gram-0504.html#2">exactly the sort of thing we need to do</a> to fight identity theft. Basically, there are two ways to deal with identity theft: Make personal information harder to steal, and make stolen personal information harder to use. We all know the former doesn't work, so that leaves the latter.  If Congress wanted to solve the problem for real, one of the things it would do is make fraud alerts permanent for everybody. But the credit industry's lobbyists would never allow that.</p>

<p>LifeLock does a bunch of other clever things. They monitor the national address database, and alert you if your address changes. They look for your credit and debit card numbers on hacker and criminal websites and such, and assist you in getting a new number if they see it. They have a million-dollar service guarantee -- for complicated legal reasons, they can't call it insurance -- to help you recover if your identity is ever stolen.</p>

<p>But even with all of this, I am not a LifeLock customer. At $120 a year, it's just not worth it. You wouldn't know it from the press attention, but dealing with identity theft has become easier and more routine. Sure, it's a pervasive problem. The Federal Trade Commission <a href="http://www.ftc.gov/opa/2007/11/idtheft.shtm">reported</a> that 8.3 million Americans were identity-theft victims in 2005. But that includes things like someone stealing your credit card and using it, something that rarely costs you any money and that LifeLock doesn't protect against. New account fraud is much less common, affecting 1.8 million Americans per year, or 0.8 percent of the adult population. The FTC hasn't published detailed numbers for 2006 or 2007, but the rate <a href="http://www.consumer.gov/sentinel/pubs/top10fraud2007.pdf">seems</a> to be <a href="http://www.privacyrights.org/ar/idtheftsurveys.htm#Jav2007">declining</a>. </p>

<p>New card fraud is also not very damaging. The median amount of fraud the thief commits is $1,350, but you're not liable for that. Some spectacularly horrible identity-theft stories notwithstanding, the financial industry is pretty good at quickly cleaning up the mess. The victim's median out-of-pocket cost for new account fraud is only $40, plus ten hours of grief to clean up the problem. Even assuming your time is worth $100 an hour, LifeLock isn't worth more than $8 a year.</p>

<p>And it's hard to get any data on how effective LifeLock really is. They've been in business three years and have about a million customers, but most of them have joined up in the last year. They've paid out on their service guarantee 113 times, but a lot of those were for things that happened before their customers became customers. (It was easier to pay than argue, I assume.) But they don't know how often the fraud alerts actually catch an identity thief in the act. My guess is that it's less than the 0.8 percent fraud rate above.</p>

<p>LifeLock's business model is based more on the fear of identity theft than the actual risk.</p>

<p>It's pretty ironic of the credit bureaus to attack LifeLock on its marketing practices, since they know all about profiting from the fear of identity theft. Facta also forced the credit bureaus to give Americans a <a href="http://www.annualcreditreport.com/">free credit report</a> once a year upon request. Through <a href="http://blog.washingtonpost.com/securityfix/2005/09/beware_free_credit_report_scam_1.html">deceptive</a> <a href="http://www.msnbc.msn.com/id/7803368/">marketing</a> <a href="http://ezinearticles.com/?The-Free-Credit-Report-Scam&id=321877">techniques</a>, they've turned this requirement into a multimillion-dollar business.</p>

<p>Get LifeLock if you want, or one of its competitors if you prefer. But remember that you can <a href="http://www.nytimes.com/2008/05/24/business/yourmoney/24moneyside.html">do most</a> of what these companies do <a href="http://www.savingadvice.com/blog/2008/06/04/102143_never-pay-someone-to-protect-your-identity.html">yourself</a>. You can put a fraud alert on your own account, but you have to remember to renew it every three months. You can also put a credit freeze on your account, which is more work for the average consumer but more effective if you're a privacy wonk -- and the rules differ by state. And maybe someday Congress will do the right thing and put LifeLock out of business by forcing lenders to verify identity every time they issue credit in someone's name.</p>

<p>This essay <a href="http://www.wired.com/politics/security/commentary/securitymatters/2008/06/securitymatters_0612">originally appeared</a> in Wired.com.</p><div class="feedflare">
<a href="http://feeds.feedburner.com/~f/schneier/fulltext?a=nECM2I"><img src="http://feeds.feedburner.com/~f/schneier/fulltext?i=nECM2I" border="0"></img></a> <a href="http://feeds.feedburner.com/~f/schneier/fulltext?a=1G9U3I"><img src="http://feeds.feedburner.com/~f/schneier/fulltext?i=1G9U3I" border="0"></img></a>
</div>]]></content:encoded>
      <pubDate>Tue, 17 Jun 2008 02:51:25 +0000</pubDate>
      <category domain="http://securityratty.com/tag/identity theft">identity theft</category>
      <category domain="http://securityratty.com/tag/credit reports">credit reports</category>
      <category domain="http://securityratty.com/tag/credit">credit</category>
      <category domain="http://securityratty.com/tag/identity">identity</category>
      <category domain="http://securityratty.com/tag/credit card">credit card</category>
      <category domain="http://securityratty.com/tag/fraud alerts permanent">fraud alerts permanent</category>
      <category domain="http://securityratty.com/tag/fraud">fraud</category>
      <category domain="http://securityratty.com/tag/credit industry">credit industry</category>
      <category domain="http://securityratty.com/tag/experian credit bureau">experian credit bureau</category>
      <source url="http://www.schneier.com/blog/archives/2008/06/lifelock_and_id.html">LifeLock and Identity Theft</source>
    </item>
    <item>
      <title><![CDATA[The Pros and Cons of LifeLock]]></title>
      <link>http://securityratty.com/article/a87021d6d9cce23483858071c43137fa</link>
      <guid>http://securityratty.com/article/a87021d6d9cce23483858071c43137fa</guid>
      <description><![CDATA[LifeLock, one of the companies that offers identity-theft protection in the United States, has been taking quite a beating recently. They're being sued by credit bureaus, competitors and lawyers in...]]></description>
      <content:encoded><![CDATA[<p>LifeLock, one of the companies that offers identity-theft protection in the United States, has been taking quite a beating recently. They're being sued by credit bureaus, competitors and lawyers in several states that are launching class action lawsuits. And the stories in the media ... it's like a piranha feeding frenzy.
</p>

<p>
There are also a lot of errors and misconceptions. With its aggressive advertising campaign and a CEO who publishes his Social Security number and dares people to steal his identity -- Todd Davis, 457-55-5462 -- <a href="http://www.lifelock.com">LifeLock</a> is a company that's easy to hate. But the company's story has some interesting security lessons, and it's worth understanding in some detail.
</p>

<p>
In December 2003, as part of the <a href="http://www.ftc.gov/opa/2004/06/factaidt.shtm">Fair and Accurate Credit Transactions Act</a>, or <a href=" http://www.treasury.gov/offices/domestic-finance/financial-institution/cip/pdf/fact-act.pdf">Facta</a> (.pdf), credit bureaus were forced to allow you to put a <a href="http://www.consumersunion.org/creditmatters/creditmattersfactsheets/001626.html">fraud alert</a> on their credit reports, requiring lenders to verify your identity before issuing a credit card in your name. This alert is temporary, and expires after 90 days.  Several companies have sprung up -- LifeLock, Debix, LoudSiren, TrustedID -- that automatically renew these alerts and effectively make them permanent.
</p>

<p>
This service pisses off the credit bureaus and their financial customers. The reason lenders don't routinely verify your identity before issuing you credit is that it takes time, costs money and is one more hurdle between you and another credit card. (Buy, buy, buy -- it's the American way.) So in the eyes of credit bureaus, LifeLock's customers are inferior goods; selling their data isn't as valuable. LifeLock also opts its customers out of pre-approved credit card offers, further making them less valuable in the eyes of  credit bureaus.
</p>

<p>
And, so began a smear campaign on the part of the credit bureaus. You can read their points of view in <a href="http://www.nytimes.com/2008/05/24/business/yourmoney/24money.html?8dpc">this <cite>New York Times</cite> article</a>, written by a reporter who didn't do much more than regurgitate their talking points. And the class action lawsuits have piled on, accusing LifeLock of deceptive business practices, fraudulent advertising and so on.  The biggest smear is that LifeLock didn't even protect Todd Davis, and that his identity was allegedly stolen.
</p>

<p>
It wasn't. Someone in Texas used Davis's SSN to get a $500 advance against his paycheck. It worked because the loan operation didn't check with any of the credit bureaus before approving the loan -- perfectly reasonable for an amount this small. The payday-loan operation called Davis to collect, and LifeLock cleared up the problem. His credit report remains spotless.
</p>

<p>
The Experian credit bureau's <a href="http://www.networkworld.com/news/2008/022108-credit-reporting-firm-sues-lifelock.html">lawsuit</a> basically claims that fraud alerts are only for people who have been victims of identity theft. This seems spurious; the text of the law states that anyone "who asserts a good faith suspicion that the consumer has been or is about to become a victim of fraud or related crime" can request a fraud alert. It seems to me that includes anybody who has ever received one of those notices about their financial details being lost or stolen, which is everybody.
</p>

<p>
As to deceptive business practices and fraudulent advertising -- those just seem like class action lawyers piling on. LifeLock's aggressive fear-based marketing doesn't seem any worse than a lot of other similar advertising campaigns. My guess is that the <a href="http://www.insidetech.com/news/2148-id-protection-ads-come-back-to-bite-lifelock-pitchman">class action lawsuits</a> won't go anywhere.
</p>

<p>
In reality, forcing lenders to verify identity before issuing credit is <a href="http://www.schneier.com/crypto-gram-0504.html#2">exactly the sort of thing we need to do</a> to fight identity theft. Basically, there are two ways to deal with identity theft: Make personal information harder to steal, and make stolen personal information harder to use. We all know the former doesn't work, so that leaves the latter.  If Congress wanted to solve the problem for real, one of the things it would do is make fraud alerts permanent for everybody. But the credit industry's lobbyists would never allow that.
</p>
<!--pagebreak-->

<p>
LifeLock does a bunch of other clever things. They monitor the national address database, and alert you if your address changes. They look for your credit and debit card numbers on hacker and criminal websites and such, and assist you in getting a new number if they see it. They have a million-dollar service guarantee -- for complicated legal reasons, they can't call it insurance -- to help you recover if your identity is ever stolen.
</p>

<p>
But even with all of this, I am not a LifeLock customer. At $120 a year, it's just not worth it. You wouldn't know it from the press attention, but dealing with identity theft has become easier and more routine. Sure, it's a pervasive problem. The Federal Trade Commission <a href="http://www.ftc.gov/opa/2007/11/idtheft.shtm">reported</a> that 8.3 million Americans were identity-theft victims in 2005. But that includes things like someone stealing your credit card and using it, something that rarely costs you any money and that LifeLock doesn't protect against. New account fraud is much less common, affecting 1.8 million Americans per year, or 0.8 percent of the adult population. The FTC hasn't published detailed numbers for 2006 or 2007, but the rate <a href="http://www.consumer.gov/sentinel/pubs/top10fraud2007.pdf">seems</a> (.pdf) to be <a href="http://www.privacyrights.org/ar/idtheftsurveys.htm#Jav2007">declining</a>.  
</p>

<p>
New card fraud is also not very damaging. The median amount of fraud the thief commits is $1,350, but you're not liable for that. Some spectacularly horrible identity-theft stories notwithstanding, the financial industry is pretty good at quickly cleaning up the mess. The victim's median out-of-pocket cost for new account fraud is only $40, plus ten hours of grief to clean up the problem. Even assuming your time is worth $100 an hour, LifeLock isn’t worth more than $8 a year.
</p>

<p>
And it's hard to get any data on how effective LifeLock really is. They've been in business three years and have about a million customers, but most of them have joined up in the last year. They've paid out on their service guarantee 113 times, but a lot of those were for things that happened before their customers became customers. (It was easier to pay than argue, I assume.) But they don't know how often the fraud alerts actually catch an identity thief in the act. My guess is that it's less than the 0.8 percent fraud rate above.
</p>

<p>
LifeLock's business model is based more on the fear of identity theft than the actual risk.
</p>

<p>
It's pretty ironic of the credit bureaus to attack LifeLock on its marketing practices, since they know all about profiting from the fear of identity theft. Facta also forced the credit bureaus to give Americans a <a href="http://www.annualcreditreport.com/">free credit report</a> once a year upon request. Through <a href="http://blog.washingtonpost.com/securityfix/2005/09/beware_free_credit_report_scam_1.html">deceptive</a> <a href="http://www.msnbc.msn.com/id/7803368/">marketing</a> <a href="http://ezinearticles.com/?The-Free-Credit-Report-Scam&id=321877">techniques</a>, they've turned this requirement into a multimillion-dollar business.
</p>

<p>
Get LifeLock if you want, or one of its competitors if you prefer. But remember that you can <a href="http://www.nytimes.com/2008/05/24/business/yourmoney/24moneyside.html">do most</a> of what these companies do <a href="http://www.savingadvice.com/blog/2008/06/04/102143_never-pay-someone-to-protect-your-identity.html">yourself</a>. You can put a fraud alert on your own account, but you have to remember to renew it every three months. You can also put a credit freeze on your account, which is more work for the average consumer but more effective if you're a privacy wonk -- and the rules differ by state. And maybe someday Congress will do the right thing and put LifeLock out of business by forcing lenders to verify identity every time they issue credit in someone's name.
</p>
<p>
---
</p>
<p><cite>Bruce Schneier is Chief Security Technology Officer of BT, and author of </cite>Beyond Fear: Thinking Sensibly About Security in an Uncertain World<cite>.</cite>
</p><br style="clear: both;"/>
      <a href="http://www.pheedo.com/click.phdo?s=222478c2ce0cd5658e9f16abcf322b0a"><img alt="" style="border: 0;" border="0" src="http://www.pheedo.com/img.phdo?s=222478c2ce0cd5658e9f16abcf322b0a"/></a>
  <img src="http://www.pheedo.com/feeds/tracker.php?i=222478c2ce0cd5658e9f16abcf322b0a" style="display: none;" border="0" height="1" width="1" alt=""/><div class="feedflare">
<a href="http://feeds.feedburner.com/~f/wired/politics/privacy?a=D9bQjI"><img src="http://feeds.feedburner.com/~f/wired/politics/privacy?i=D9bQjI" border="0"></img></a> <a href="http://feeds.feedburner.com/~f/wired/politics/privacy?a=xmwVri"><img src="http://feeds.feedburner.com/~f/wired/politics/privacy?i=xmwVri" border="0"></img></a> <a href="http://feeds.feedburner.com/~f/wired/politics/privacy?a=ZHBR6i"><img src="http://feeds.feedburner.com/~f/wired/politics/privacy?i=ZHBR6i" border="0"></img></a> <a href="http://feeds.feedburner.com/~f/wired/politics/privacy?a=q9P0eI"><img src="http://feeds.feedburner.com/~f/wired/politics/privacy?i=q9P0eI" border="0"></img></a>
 <a href="http://feeds.wired.com/~f/wired/politics/security?a=DmwsqI"><img src="http://feeds.wired.com/~f/wired/politics/security?i=DmwsqI" border="0"></img></a> <a href="http://feeds.wired.com/~f/wired/politics/security?a=OEbOHi"><img src="http://feeds.wired.com/~f/wired/politics/security?i=OEbOHi" border="0"></img></a> <a href="http://feeds.wired.com/~f/wired/politics/security?a=gY4yIi"><img src="http://feeds.wired.com/~f/wired/politics/security?i=gY4yIi" border="0"></img></a> <a href="http://feeds.wired.com/~f/wired/politics/security?a=4ey00I"><img src="http://feeds.wired.com/~f/wired/politics/security?i=4ey00I" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/wired/politics/privacy/~4/310138440" height="1" width="1"/><img src="http://feeds.wired.com/~r/wired/politics/security/~4/310138445" height="1" width="1"/>]]></content:encoded>
      <pubDate>Thu, 12 Jun 2008 00:00:00 +0000</pubDate>
      <category domain="http://securityratty.com/tag/credit reports">credit reports</category>
      <category domain="http://securityratty.com/tag/credit">credit</category>
      <category domain="http://securityratty.com/tag/credit card">credit card</category>
      <category domain="http://securityratty.com/tag/fraud alerts permanent">fraud alerts permanent</category>
      <category domain="http://securityratty.com/tag/fraud">fraud</category>
      <category domain="http://securityratty.com/tag/credit industry">credit industry</category>
      <category domain="http://securityratty.com/tag/experian credit bureau">experian credit bureau</category>
      <category domain="http://securityratty.com/tag/lifelock">lifelock</category>
      <category domain="http://securityratty.com/tag/issue credit">issue credit</category>
      <source url="http://feeds.wired.com/~r/wired/politics/security/~3/310138445/securitymatters_0612">The Pros and Cons of LifeLock</source>
    </item>
    <item>
      <title><![CDATA[Confidential Connecticut Department of Labor mailing is missing]]></title>
      <link>http://securityratty.com/article/56e33af0120170cd6188b6bb335bb472</link>
      <guid>http://securityratty.com/article/56e33af0120170cd6188b6bb335bb472</guid>
      <description><![CDATA[Technorati Tag: Security Breach

Date Reported
6/2/08

Organization
State of Connecticut

Contractor/Consultant/Branch
Connecticut Department of Labor

Victims
Customers

Number Affected
2,160

Types...]]></description>
      <content:encoded><![CDATA[Technorati Tag: <a href="http://technorati.com/tag/security+breach" rel="tag">Security Breach</a><br><br>
<img src="http://breachblog.com/images/95781-88451/cdol.jpg" align="right" height="120" width="151"><font size="2"><span style="font-weight: bold;">Date Reported: </span><br>6/2/08<br><br><span style="font-weight: bold;">Organization: </span><br><a href="http://www.ct.gov/">State of Connecticut</a> <br><br><span style="font-weight: bold;">Contractor/Consultant/Branch:</span><br><a href="http://www.ctdol.state.ct.us/index.htm">Connecticut Department of Labor</a> <br><br><span style="font-weight: bold;">Victims:</span><br>Customers<br><br><span style="font-weight: bold;">Number Affected:</span><br>2,160<br><br><span style="font-weight: bold;">Types of Data:</span><br>"personal information, including name, address and Social Security number"<br><br><span style="font-weight: bold;">Breach Description:</span><br>"WETHERSFIELD, The Connecticut Department of Labor is notifying approximately 2,100 customers that files containing copies of letters sent to them regarding their unemployment insurance claim cannot be located."<br><br><span style="font-weight: bold;">Reference URL:</span><br><a href="http://www.ctdol.state.ct.us/communic/2008-6/contacting.htm">Connecticut Department of Labor</a> <br><a href="http://www.courant.com/news/local/hc-aplabor0603.artjun03,0,1589071.story">Associated Press via The Hartford Courant</a> <br><a href="http://www.newsday.com/news/local/wire/connecticut/ny-bc-ct--lostlaborrecords0602jun02,0,7864495.story">Newsday</a> <br><br><span style="font-weight: bold;">Report Credit:</span><br>Connecticut Department of Labor<br><br><span style="font-weight: bold;">Response:</span><br>From the online sources cited above:<br><br>WETHERSFIELD, The Connecticut Department of Labor is notifying approximately 2,100 customers that files containing copies of letters sent to them regarding their unemployment insurance claim cannot be located.<br><br>the agency strongly believes that the letters were mistakenly shredded along with others that were being rightfully destroyed<br><br>Following an extensive search, it appears the copies were inadvertently shredded and destroyed on or before May 21<br><br>we feel it is in the best interest of our customers to be proactive in our efforts to ensure that personal information is not compromised<br><br>The files contained copies of letters dated from May 2 to May 20 informing applicants that they were ineligible for the unemployment insurance.<br><br>Copies of the letters, which must be kept on file for three years, contained personal information, including name, address and Social Security number.<br><span style="font-style: italic;">[Evan] Why does a letter informing someone that they are not eligible for unemployment insurance require a Social Security number?</span><br><br>we do not believe information on these letters will be used in a manner that will compromise the security of these residents<br><br>we have arranged for two years of free preventative services through the Debix Identity Protection Network<br><span style="font-style: italic;">[Evan] Two years is much better that the semi-standard one year given by many organizations.&nbsp; Government breaches tick me off a little more than most.&nbsp; One reason is the fact that taxpayers get to foot the bill.</span><br><br>We sincerely regret any inconvenience or concern that has been caused by this situation<br><br>the agency takes the protection of personal information very seriously and since last year, we have been working on additional security features for the state’s unemployment insurance compensation system<br><br>Since federal law mandates that we use the entire Social Security number in the course of business, we are looking at ways to encrypt that data and still comply with regulations.<br><span style="font-style: italic;">[Evan] I am glad to read that the agency is considering encryption of confidential information (albeit late, better than never), but this is only feasible for electronic information.&nbsp; Encryption would not have provided any protection against this particular breach which involved printed confidential information, namely Social Security numbers.&nbsp; I think it is generally a poor business practice to send mail with Social Security numbers in print unless it is absolutely necessary.&nbsp; I don't think that federal law requires that these mailings include Social Security numbers.</span><br><br>Residents who receive a letter from the agency and who may have questions regarding the free protection service can contact Debix directly at 888-332-4963. Those with questions about their Determination Letter can call the Labor Department’s Assistance Center at 860-263-6785.<br><br><span style="font-weight: bold;">Commentary:</span><br>If the missing letters only contained the information necessary to communicate the required message, then the impact of this breach would be considerably smaller.<br><br>Information security personnel don't currently review mailed information prior to release in the companies I consult for.&nbsp; This breach gets me thinking about a potential risk that I may have missed in my assessments.<br><br><span style="font-weight: bold;">Past Breaches:</span><br>September, 2007 - <a href="http://breachblog.com/2007/09/20/conndcf2.aspx">Stolen laptop contains names and allegations in state DCF cases</a> <br>August, 2007 - <a href="http://breachblog.com/2007/08/28/state-of-connecticut-stolen-laptop.aspx">State of Connecticut Stolen Laptop</a> </font><br><br>
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      <pubDate>Tue, 10 Jun 2008 08:00:32 +0000</pubDate>
      <category domain="http://securityratty.com/tag/information">information</category>
      <category domain="http://securityratty.com/tag/personal information">personal information</category>
      <category domain="http://securityratty.com/tag/information security personnel">information security personnel</category>
      <category domain="http://securityratty.com/tag/security">security</category>
      <category domain="http://securityratty.com/tag/additional security features">additional security features</category>
      <category domain="http://securityratty.com/tag/entire social security">entire social security</category>
      <category domain="http://securityratty.com/tag/connecticut department">connecticut department</category>
      <category domain="http://securityratty.com/tag/connecticut">connecticut</category>
      <category domain="http://securityratty.com/tag/breach description">breach description</category>
      <source url="http://breachblog.com/2008/06/10/cdol.aspx">Confidential Connecticut Department of Labor mailing is missing</source>
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