[SecurityRatty] tag: fortune

Not Your Father's Data Breach

Thu, 20 Nov 2008 06:37:59 +0000

I am surprised this doesn't happen more often, or become public when it does happen, and I suspect it will:

Corporate custodians of confidential medical data should be closely monitoring events connected to a nightmarish computer security breach in the St. Louis region.

Express Scripts is one of the nation’s largest pharmacy benefits managers. The company, with headquarters in St. Louis County, handles approximately 500 million prescriptions per year for 50 million workers at 1,600 American companies. Early in October, it received an extortion letter, the details of which it released on Nov. 6.

The letter included personal information on about 75 Express Scripts clients — Social Security numbers, dates of birth and, in some cases, information about prescription medications. Whoever sent the letter demanded money from the company — the amount has not been disclosed — and threatened to use the Internet to reveal personal and medical information about millions of people if the demands were not met.

...

Beyond the scale of the problem for Express Scripts — and the potential impact on the company is enormous — the issue extends well beyond the mounting concerns about identity theft, a phenomenon with which most people have become at least somewhat familiar.

The greater problem is the unique nature of personal medical records, the importance of moving to computerization of such records to improve health safety and reduce costs and the irreversibility of the damage people can suffer if confidential medical information becomes public. The stakes are so high that a federal law establishes strict standards for maintaining the privacy of medical information and stiff fines for failing to do so.

Medical records of all kinds — paper and, especially, electronic — must be protected with the most sophisticated kinds of security systems available, including backup protections and automatic alerts of security violations. Yet Express Scripts learned of this breach in the “worst way,” as InformationWeek.com security correspondent George Hulme put it in an online report: “via an extortion letter.”

The Express Scripts breach raises many questions for all elements of the health industry: hospitals, clinics and doctors’ practices, benefits management firms, insurance companies, pharmacies, employers and government agencies:
Are they using the most advanced information security technology possible? Do they minimize the amount of data they collect and keep it only as long as necessary? Do they have strict protocols governing access to personal and medical data — and systems to enforce those protocols? If criminals were to hack into their systems, how would the companies know? How soon? And are the systems capable of instantly cutting off illegal access as soon as a breach is discovered?

Confronted with a grave breach of electronic security, Express Scripts has responded by contacting law enforcement, establishing an informational website, offering a substantial reward and hiring a private consulting firm to help clients who have privacy concerns and investigate situations that “appear to be tied to identity theft” and provide “identity restoration services.” There is no question that the company is taking the situation extremely seriously.
Given the ongoing criminal situation, information about how Express Scripts’ data systems were compromised — and whether it could have been avoided — has yet to be disclosed. But the American people have the right to expect that their sensitive personal and medical information is zealously protected and kept secure — not only by Express Scripts but also by every person or company entrusted with it.

The reason I am surprised this doesn't happen more often is that many Fortune 500 companies have oceans and oceans of personal data. Almost the only companies that have even tried to get to a medium level assurance are financial companies, yet many of the other companies have as much or even more data, with lower assurance. All that was lacking in the mix was an incentive and a bit of creativity and risk taking by the bad guys.

I posted this to the security metrics list and Andy Jaquith quoted it in his great book Security Metrics:

"Customers and customer relationships...have tangible measurable value to businesses, and their value is much easier to communicate to those who fund projects. So in an enterprise risk management scenartio, their vlaue informs the risk management process...[For example, consider] a farmer deciding which crop to grow. A farmer interested in short term profits may grow the same high yield crop every year, but over time this would burn the fields out. The long term focused farmer would rotate the crops and invest in things that build the value of the farm and soil over time. Investing in security on behalf of your customers is like this. The investment made in securing your customer's data build current and future value for them. Measuring the value of the customer and relationships helps to target where to allocate security resources."

Of course this is the opposite of how most organizations do risk management and security architecture, and now, the fields have turned brown.

(Thanks to Chris for pointing me to this story)

The Economics of Finding and Fixing Vulnerabilities in Distributed Systems

Tue, 18 Nov 2008 19:47:55 +0000

The Economics of Finding and Fixing Vulnerabilities in Distributed Systems

Quality of Protection Keynote

Alexandria, VA

October 27. 2008

Gunnar Peterson

Managing Principal, Arctec Group

Blog: http://1raindrop.typepad.com

When Andy Ozment asked me over the summer to do this talk at QoP, I knew back in August that the topic I wanted to address was security and economics. So to that end I would like to start by thanking all of our friends on Wall Street and here in Washington DC for providing such a rich tapestry of recent events that I can speak to.

Like many people in this industry, my focus on security was fundamentally altered by Dan Geer's speech "Risk Management is Where the Money Is"[1], there are not many people who can call a ten year shot in the technology business, but Dan Geer did. The talk revolutionized the security industry. Since that speech, the security market, the vendors, consultants, and everyone else has realized that security is really about risk management.

Of course, saying that you are managing risk and actually managing risk are two different things. Warren Buffett started off his 2007 shareholder letter [2] talking about financial institutions' ability to deal with the subprime mess in the housing market saying, "You don't know who is swimming naked until the tide goes out." In our world, we don't know whose systems are running naked, with no controls, until they are attacked. Of course, by then it is too late.

So the security industry understands enough about risk management that the language of risk has permeated almost every product, presentation, and security project for the last ten years. However, a friend of mine who works at a bank recently attended a workshop on security metrics, and came away with the following observation - "All these people are talking about risk, but they don't have any assets." You can't do risk management if you don't know your assets.

Risk management requires that you know your assets, that on some level you understand the vulnerabilities surrounding your assets, the threats against those, and efficacy of the countermeasures you would like to use to separate the threat from the asset. But it starts with assets. Unfortunately, in the digital world these turn out to be devilishly hard to identify and value.

Recent events have taught us again, that in the financial world, Warren Buffett has few peers as a risk manager. I would like to take the first two parts of this talk looking at his career as a way to understand risk management and what we can infer for our digital assets.

Warren Buffett's evolution as an investor can be broken up into two parts. He began his career very much influenced by Ben Graham, who sought to buy "cheap stocks", comparing the price of the stock to value of the company's assets, and placing many, diversified bets on companies whose share price was below the total assets. Note that the businesses may have been of unremarkable quality, but when the price was right Graham would buy in, wait for it to rise and then sell. This was the dawn of value investing.

Buffett's later career departed from Graham's strict, statistical measures, where he sought to buy into companies that were selling at a fair price, but were also high quality businesses. We will examine high quality in Part 2 of this talk, but first we go to Part 1 which is asset value.

Why does a talk on finding and fixing vulnerabilities start with valuing assets? The reason is that vulnerabilities are everywhere, we are literally marinating in them. Interesting vulnerabilities are attached to high value assets. In a world that quite literally presents us with too much information, we need screens to sift out what is worth paying attention to. You can run your vulnerability assessment tool of choice on your system, and come back with hundreds or thousands of vulnerabilities, but which ones should you pay attention to and act on? The first part of answering this question is asset value.

When Warren Buffett was 19 years old studying at the University of Nebraska, he read Ben Graham's book "The Intelligent Investor", Buffett said he thought it was the best book on investing he has ever read and still feels that way today. In the Intelligent Investor Graham lays out the framework of value investing. Specifically, Graham talks about three concepts - Mr. Market, a stock is a piece of a business, and Margin of Safety.

Mr. Market is a fictional, teaching device invented by Graham. You imagine that you have a somewhat manic depressive business partner called Mr. Market. Every day, Mr. Market comes into the office and offers you quotes on companies, some days he is in a good mood and the prices are high, other days he is gloomy and prices are low. The market is a quote machine, for quoting prices, not a value assessment machine. Your job is to wait for the right price, and you are free to take as many passes and be as patient as you would like, Mr. Market will just show up the next day and throw out a new price.

Graham used Mr. Market to teach us the separation between a price of a stock, and the value of a company. The second big concept from Intelligent Investor is that buying a stock is buying a small piece of the underlying business. You are not buying a roulette chip, or a number that fluctuates in the newspaper every day, rather you are buying a piece of the company's existing and future cash flow. What the stock market says General Electric is worth yesterday, today or tomorrow is separate from GE's actual ability to generate cash flow.

The last big concept in "The Intelligent Investor" and the one seemingly most applicable to information security is the Margin of Safety. Graham's margin of safety involved calculating the intrinsic value of a business and then buying stock where the market cap of a company is less than its intrinsic value. So if a company has $100 million in assets and a market capitalization of $75 million, then an investor would get a 25% margin of safety. Ideally, Graham wanted to buy stocks that were selling for one half of their book value, i.e. with a 50% margin of safety. Graham said that buying stocks without a margin of safety, above their book value, speculation, not investing.

So price is readily available, but how do we calculate intrinsic value so that we can ascertain the margin of safety? Graham used quantitative statistical measures, relying heavily on the company's book value, like its hard assets. What would it take for a competitor to reproduce the company's assets - its factories, distribution system, and so on. The difference between the book value of the assets and market cap is the margin of safety.

What can we learn in information security from this quantitative approach? Where price and value are readily ascertainable we should build countermeasures and eliminate on vulnerabilities that give our assets a wide margin of safety. Since budgets are not unlimited we should prefer vulnerabilities that are cheap to find, cheap to fix.

First to the asset question, information security budgets like all IT budgets are crufty, they are not a reflection of today's top issues and priorities so much as an accumulating snowball of decisions, legacy contracts, and solution attempts to yesteryear's problems. Today the normal Information Security budget is just a legacy artifact from bygone years when the network was the purported greatest vulnerability. If you were around in 1995, you remember the great gnashing of gears as the enterprises opened up their networks, connected their back ends to the Web and began to transact business in the giant virtual space.

The security people huffed and puffed that it was dangerous but there was simply too much money to be made, so businesses went ahead. The security people would not go down without a fight and insisted on countermeasures. They got two - the network firewall and SSL. The firewall was used to separate the average Fortune 500s network of hundreds of thousands of machines, employees, consultants, and partners from the web at large. SSL was used to protect the network channel between the web server and the client browser. so the network firewall separated the network segments, and SSL in effect encrypted the last mile of many million complex transactions and computations.

In 1995, this seemed like a good security architecture. When we built out these security architectures, the eCommerce market was derided as a toy. Amazon famously lost money for years - losing a little on every transaction but making it up in volume. When the market is nascent, a quaint security architecture offers cost effective protection. But what about 2008? Those cute little eCommerce buggers have grown they even make profits now - market caps measured in the tens of billions, accumulating large cash hordes, no debt, and the largest ones are in better financial shape than the financial services players that kicked sand in their face in the dotcom era.

And its not just eCommerce, the "real" economy Fortune 500 types are all connected as well. Directly and indirectly the Web is seeping into all businesses. Major changes from when the security architecture of the web was built out. But has the security architecture changed to reflect these new business realities? Not a bit of it!

We can use the book value of the IT budget investments and the book value of the Information Security investments to see what kind of Margins of Safety Information Security groups are engineering.

Let's look at some market data, Gary McGraw reviewed the numbers [2] in software security for 2007, breaking down software security sectors like tools and services. Here is a summary of his findings on software security tools:

"One of the most important developments in the software security market can be seen in the tools space which, combined, almost doubled to $150-180 million. Top of list are two major acquisitions that closed in 2007: Watchfire's purchase by IBM (somewhere in the range of $120-150 million on 2006 revenue of $26 million) and SPI Dynamics's purchase by HP (for around $100 million on 2006 revenue of $21.2 million).

...

The black box space was flat in 2007, with IBM/Watchfire checking in at $24.1 million and HP/SPI Dynamics earning $22.3 million. Smaller companies in the space, including Cenzic, Codenomicon, WhiteHat and the like had combined revenues around $12.5 million (a growth of 25%, though Cenzic grew 16% and WhiteHat 52%). Most of the growth "hiccup" in the black box market can be attributed to the serious challenges posed by any acquisition. So far 2008 looks to be back on track from a growth perspective in the black box testing space. The global reach that IBM and HP offer are already making a big difference.

On a more positive note, static analysis tools for code review grew at a healthy clip in 2007 into a $91.9 million dollar market. Fortify was up 83% to $29.2 million. Klocwork grew over 60% to $26 million. Coverity grew over 50% to $27.2 million. Ounce Labs tripled their revenue to $9.5 million."

These are very nice growth numbers, what company doesn't want 83% growth? However, the let's look at the total picture and compare the software security countermeasures against other security mechanisms. Gary McGraw's estimate shows the software security space coming in at $150 Million total, yet we see a company like Checkpoint that won the network security war in 1995 with earnings of around $900 Million! One single network security vendor is 6 times bigger than the entire software security space, in what alternate universe does this make sense?

This is where we begin to see that decisions in the People's Republic of Information Security have no real risk management thinking, they truly are swimming naked and hoping the tide doesn't go out.

Let's look at network assets. Obviously Cisco is the biggest, they earned $39.5 Billion last year. Pretty stellar. So spending $900 Million (Checkpoint) to defined $39.5 Billion seems like a pretty good deal.

Except, let's compare software security spending - last year Microsoft earned $60 Billion, SAP $16 billion, and Oracle $22 Billion. So that is about $98 Billion in just three vendors and you are going to "defend" that with allocating $150 Million worth of software security tools?

On the network side we are buying $900 million of security countermeasures (Checkpoint firewalls) to protect $39.5 billion worth of Cisco gear, about 2.3% of the network investment goes to security.

On the software side, we are buying $150 million of security countermeasures (like static analysis and black box scanners) to protect $98 billion of software (you know the stuff that runs the whole business), roughly coming to about 0.2% of the software budget goes to security.

This is very disturbing. From a prioritization standpoint The People's Republic of Information Security is misaligned by an order of magnitude at least. Next time you read about a data breach, or see an auditor's report with thousands of findings you won't have to wonder how it happened. It happened because Information Security doesn't have its eye on the ball, it invests in network security not because those controls have greater efficacy (the whole point of networks is they are dumb), no, they invest in network firewalls because they bought a bunch in 1995, some more in 1998, and heck they just kept buying them, the Checkpoint rep kept showing up and taking CISOs out to play golf, contracts got renewed, and poof - there goes the security budget.

Consider that software security tools could grow 50% a year for five years and still be half of where Checkpoint is today.

The optimistic way of looking at all this data is that there is major room for growth for software security, if you take network security as a target for a mature industry and assume that 2.3% is a reasonable margin of safety, then the software security space should evolve to around 2% of the software space meaning that it should evolve into a $2 billion space around fifteen times larger than it is today. Unprotected assets will either be protected or will cease to be assets, VCs get your check books ready.

My friend Brian Chess has a nice way of looking at this he says 2007 was the turning point - "the first year there was a bigger market for products that help you get code right than there was for products that help you demonstrate a problem exists."

Now I am not suggesting that Information Security budgets have to be aligned with IT budget one for one, but I do think that looking at the overall IT budget is the starting point. If Information Security has a more cost effective security mechanism they should deploy it, but the starting point should be aligned to the business. Businesses spend most of their money on software, and there are very good reasons - competitive advantage, increased revenues and lower costs. Information Security spends most of its money on network security, and there is no good reason why, except that it was a seemingly good idea in 1995. You really don't have to go beyond the book value of IT investment as a whole versus Information Security to see a stunning disparity. Information Security's job is to deliver a Margin of Safety to the business, but they are not.

To deliver a real Margin of Safety to the business, I propose the following based on a defense in depth mindset. Break the IT budget into the following categories:

- Network: all the resources invested in Cisco, network admins, etc.

- Host: all the resources invested in Unix, Windows, sys admins, etc.

- Applications: all the resources invested in developers, CRM, ERP, etc.

- Data: all the resources invested in databases, DBAs, etc.

Tally up each layer. If you are like most business you will probably find that you spend most on Applications, then Data, then Host, then Network.

Then do the same exercise for the Information Security budget:

- Network: all the resources invested in network firewalls, firewall admins, etc.

- Host: all the resources invested in Vulnerability management, patching, etc.

- Applications: all the resources invested in static analysis, black box scanning etc.

- Data: all the resources invested in database encryption, database monitoring, etc.

Again, tally each up layer. If you are like most business you will find that you spend most on Network, then Host, then Applications, then Data. Congratulations, Information Security, you are diametrically opposed to the business!

Its not just about alignment for alignment's sake, its about applying controls as a way to have a Margin of Safety properly placed so that when not if there is a failure on a higher value asset you are relatively better positioned to deal with it.

The pure statistical approach can only take us so far. Buffett said he would be a lot poorer if all he did was listen to Ben Graham. Book value is great to see the diametric opposition mentioned above, but it doesn't really tell us much about the efficacy of the security mechanisms.

What we do get out of this statistical approach is a screen. The asset value screen filters out subjective opinion and narrows the field for where we need to dig in to do the high value, time consuming analytical work.

The second part of Warren Buffett's career and the second part of this talk leave behind pure statistical measures. In Warren Buffett's case he was joined by a guy named Charlie Munger who talked him out of the pure Ben Graham approach. Charlie Munger has a saying - "a great business at a fair price beats a fair business at a great price." Where Graham was focused on price and margin of safety, Munger wants a fair price but also a high quality business. This lead to Warren Buffett's company Berkshire Hathaway investing in companies like Coca Cola, Wells Fargo, and American Express, where the prices were far from dirt cheap (as Graham would have wanted), but the long term returns were outstanding.

In our world of Information Security, we start by aligning our priorities with the business using the thumbnail defense in depth approach, but then we would like to invest in high quality, effective controls.

To get at the notion of control quality and effectiveness, I am going to start part 2 of this talk with a brief history of software. The first web software was just static HTML, but web software really got interesting when developers started creating dynamic websites using CGI an PERL.

Once websites were hooked up to company databases and were not just serving static content, the security people realized they needed a security architecture, and they sprung into action. What they came up was was model that divided the world into "good stuff" which was comprised of all their networks, systems, and data; and then there was everything else the "bad stuff" on the Internet. So job one of the early days Internet security architecture was to separate all your good stuff (i.e. your network) for the bad stuff (the Internet). To do this the security people used a sophisticated tool called Visio to draw a flaming brick wall on the network diagram, and this flaming brick wall was supposed to keep the good stuff and the bad stuff separate.

The security people also realized that the data and session tokens that they served up from their Web server would have to traverse the "bad" neighborhood called the Internet, so they added one more security mechanism to secure the last mile of the transaction - SSL between the browser and the Web server.

And this was the state of the art security architecture used circa 1995 to protect the earliest dynamic web applications.

What happened next was that the dotcom boom started to happen and businesses realized they could make some real money on the Web, the web apps started to get more sophisticated, more personalization, richer session experiences and so on. This led the Java people to create JSP and the Microsoft people to create ASP, and of course the PERL people to create even greasier PERL scripts, all of this in the effort to pooling resources and sessions on the Web server. The security people defended this new application programming model with network firewall and SSL.

Around 1998, developers began building out more distributed N tier or 3 tier applications that separated the business logic layer, the presentation layer and the data access layer. Among other things, your web application could seamlessly integrate data from multiple back ends systems. Let's say you have pricing data in Oracle, order data in SAP, and customer data in a Mainframe. You write separate data access objects, apply business logic in the middle tier and then you tie it all together in a friendly user interface. At this point the web applications are beginning to integrate across departments and geographic boundaries, huge critical chunks of the business are now connected to the web. How did the security people defend this part of the business? They applied the same 1995 security architecture - network firewall and SSL.

Around 1999-2000 timeframe businesses relied on web applications for major parts of the revenue, and the apps were built in different technologies like Java and Microsoft technologies, but the customer didn't care (still doesn't), the customer wanted (and still wants) data access and functionality. So to integrate the disparate technologies, SOAP and XML were deployed so that Microsoft could talk to Java and so Websphere could talk to Weblogic and so on. And, oh yes, SOAP and XML were used to connect B2B networks so partners in a supply chain and business process can exchange data and interoperate. SOAP and XML present a fundamentally new programming model based on a message document style integration, where XML is used to mesh together data and functionality across platforms. SOAP and XML have no security model by default for authentication, authorization, and confidentiality. How did the security people deal with this? They kept the security architecture the same as they had in 1995 - network firewalls and SSL.

The software world did not stop innovating in 2000 of course, in the last few years we have seen Web services and XML form the basis of baroque and powerful SOAs and simple REST applications. We have seen Web 2.0 come on the scene, and entirely new networked applications built on top of that.

What we have not seen, is a single meaningful change in security architecture in 13 years. Developers have evolved, businesses have increasingly bet their entire business models on the web and they have increased security budgets. But what has the security architecture as its deployed in the field got to show for all of this? More firewalls and more SSL connections.

Since Information Security has proven incapable of evolving, it is time to learn from a discipline that has mastered innovation - software development, and yes, I will step back in case the lightning bolts hits.

What does software development focus on these days? Well, let's look at Service Oriented Architecture (SOA), all hype aside I look at SOA as a set of technologies that delivers three things:

Virtualization: we want Beijing, Bangalore and Boston to communicate.

Interoperability: we want our .Net stuff to talk to our java stuff.

Reusability: how many order/claim/pricing/customer systems does one company need?

To build out their SOA, developers separated the application interface from its implementation. So you can host the interface in a variety of locations, but its separate from the application logic and data.

This is also a useful trick for putting services like SOAP through the firewall. SOAP was designed as a firewall friendly protocol. When SOAP first came out, Bruce Schneier said calling SOAP a firewall friendly protocol is like having a skull friendly bullet. Which is a great line and explains why his books fly off the shelves, it does not explain, why security people think an architecture designed in 1995 is the one we should be using today. Maybe the problem is not that the developers figured out how to go through the firewall to get the data their customers want, maybe the problem is that the firewall is the sum total of the security architecture, and it never adapted.

A big part of this problem is that we have left Newton's world behind and entered Einstein's universe. Mainframes are Newton’s world, we have THE computer, THE price, THE record and so on.

As Pat Helland explained [4,5], Mainframes are Newron's world, but Distributed computing is Einstein’s world. More specifically in the Einstein world of distributed computing - "Computers don’t make decisions, computers try to make decisions." Our computers don't really make a decision, they say you can buy this book from Amazon at this price, we have it in stock and will deliver on such and such a date. But the warehouse runs out, the pallet gets dropped in the warehouse, your boo is crushed, and the package is stolen off your front step. The computer confirmed your transaction, but the real world intervened.

So we don't have iron clad decisions, instead its all about Memories (last time I checked your book was in stock), Guesses (we should be able to ship on this date) and Apologies (sorry the forklift ran over your book)

Translating this into security, security mechanisms don’t make policy-based decisions, security mechanisms try to make policy-based decisions

Some examples of memories, guesses and apologies in security

Memories

Security Policies - for example Triple A policy

Triple A policies can memorize a map of subjects, objects, and roles. They can even replicate these memories and play them back at runtime to try to make policy enforcement decisions.

Guesses

Security Policy Enforcement Decision

Unfortunately, while the policy enforcement decisions can be based on memorized logic, the decision itself is still a guess, even in the case of Triple A. Any guesses why? Because, the authentication process itself is a guess. It happens to be a guess that you then bind to a principal so it looks very official once you bind your guess to a Kerberos ticket or SAML assertion, but it still a guess.

Apologies

Giant Global Bank is sorry your account was compromised!

And this leads to lots and lots of apologies by companies with poor access control models.

Some additional examples of information security memories, guesses and apologies.

Example Memories - Triple A Security Policies, Audit logs, User account information , Authorization Logic - concrete mapping Subject, Resource, Condition, Action

Example Guesses - Security Policy Enforcement Decision Points, Authentication Logic, Monitoring, detection, fraud response

Example Apologies - Identity Management tools - provisioning, deprovisioning, Reimburse customer for fraud losses, Compensating Transaction - Giant Global Bank is still sorry your account was compromised!

The point of this is that security memories, guesses and apologies utilize different processes, different people, and different capabilities to be effective.

What trends can we identify to lead us toward better qualitative analysis based on the best practices of virtualization, interoperability and reusability.

Virtualization

Finding Vulnerabilities in a Virtualized World is a problem because applications are more configured than coded. Runtime behavior and structure not apparent due to weak typing and inversion of control.

Result - finding bugs becomes harder. Action - use screens to target finding time and resources

Fixing Vulnerabilities in a Virtualized World is a problem because how do I locate the controls when interfaces run in Beijing, Bangalore and Boston?

Result - synchronization and/or replication of security policy is problematic. Action - decentralized policy enforcement points and policy decision points.

Interoperability

Finding interoperable vulnerabilities

XSS - Javascript is an equal opportunity offender - interoperability for developers and attackers alike.

Fixing interoperable vulnerabilities

App servers, ESBs, and services are the attacker’s red carpet to your enterprise, right into your book of business. Interoperable access control can be leveraged across the enterprise.

Use XML signature for authentication and integrity

…

Use XML encryption to protect sensitive data, don't pass sensitive data in the clear

My Credit Card Number

Encrypt the data

…

XNQ0a4legiie5mWFxO6CQkk2hhldYNnKroObue/LXS/VYtvaTgMbCujhGExDi+vlkU//Qc2/T6mx0WVTmBMT3z8rogha8jD+nS9Zr2Bc3CwoTh2lh8wL3D0DEu91iwJT9JByLGXvt7v9lyuxK0ooDOYEClsH974CPmTs3tBC+GQ=

To ensure that these controls are applied use automated tools like static analysis to scan for security mechanism use and coverage.

In terms of reusability findings and fixes consider two bug findings

Session management bug: session state is passed around to every component, service and user. Makes for many high priority findings in audit report, also the fix is required on virtually every program

Data validation bug: Data access object (DAO) has a SQL injection hole. One major high priority finding in report. DAO used by many business logic classes, one fix location serves many classes

To bring these factors together, I generally use a scorecard index [6], so you can measure such things as transport security, message security, threat protection and so on. The hard work in developing the index is developing a useful scale. A scale for XML tokens could use the following

0: no token

1: hashed token

2: hashed and signed token

3: hashed and signed token from standard authoritative source

An example scale for XML validation could use:

0: no validation

1: schema validation

2: schema validation against hardened schema

3: schema validation against standard, hardened schema

These indexed scales are used to show maturity across the factors in the scorecard. The first part of the talk described value, the value assessment is used to focus time and effort on high value assets. The value assessment can be determined quantitatively. There is hard analytical work to qualitatively determine the scorecard, index, and scales, the quantitative value assessment is used to screen out high value targets for these endeavors. The scoring index is used to track progress and improve quality over time. In the best case scenario, automated tools are used to perform the checks described in the index, and once security is automated just like software developers we may see security innovation make progress in years not decades.

Thank you for your time.

1 "Risk Management is where the Money Is" by Dan Geer, http://catless.ncl.ac.uk/Risks/20.06.html

2 Berkshire Hathaway 2007 Shareholder Letter by Warren Buffett, http://www.berkshirehathaway.com/letters/2007ltr.pdf

3 "Software [In]security: Software Security Demand Rising, by Gary McGraw

http://www.informit.com/articles/article.aspx?p=1237978

4 "SOA and Newton's Universe" by Pat Helland, http://blogs.msdn.com/pathelland/archive/2007/05/20/soa-and-newton-s-universe.aspx

5 "Memories, Guesses and Apologies" by Pat Helland, http://blogs.msdn.com/pathelland/archive/2007/05/15/memories-guesses-and-apologies.aspx

6 "Web Servicres Security Checklist" by Gunnar Peterson, http://arctecgroup.net/pdf/WebServicesSecurityChecklist.pdf

Secure the Heritage

Mon, 27 Oct 2008 18:26:08 +0000

Good post by Scott Stender on using the SDL on legacy code (ht Andy), it is always refreshing to see security pros talk about real world tradeoffs. I would also add the following:

1. What most people call "legacy" systems should be called "heritage" systems. Legacy has a negative connotation. Most places I go, the "legacy" is the reason why people get paid and what actually runs the business. I think its more respectful to call them heritage systems a la Krafzig, Banke, and Slama.

2. Most heritage systems have almost no security mechanisms whatsoever. They were designed for benign environments. Most mainframes have no encryption. You talk to a mainframe over MQ Series, yet MQ Series literally has no access control. This is the transactional backbone of 499 of the fortune 500 we are talking about. You still with me? Good. So writing security requirements is important, but you are not going to have anywhere near the security architecture capabilities that you are used to.

3. So one *big* thing to consider with heritage is - don't connect your heritage to hostile environments at all, use an ESB to connect indirectly and/or replicate out to data caches. So the heritage publishes data and subscribes to data, but is not in any way connected to a world it was never designed to deal with. Of course this doesn't always work either, but it is something to consider. The starting point should not be - "how do I connect the heritage to the web?" the starting point should be "how do I share resources and functionality on my heritage with the web", again, often you do have to connect but sometimes not.

Whenever I read something from iSec it is generally thought provoking because they have worked on a lot of interesting stuff. How do we get these folks to blog more?

The 5 'P's of Security and Compliance

Thu, 23 Oct 2008 20:00:00 +0000

I have the good fortune to be able to talk to a lot of different customers about their security and compliance efforts, and in the process I learn a lot about what works and what doesn't. I also have the benefit of over 27 years’ experience in the IT industry, which means I've seen (and yes, made) pretty much every kind of mistake that can happen. But the one thing that always strikes me the hardest is that we keep making the most basic mistake over and over again, and, as you would expect, the results are inevitably the same. The mistake I'm referring to is ignoring the 5 'P's - Proper Planning Prevents Poor Performance...

New To The Team - Old To The Game

Tue, 21 Oct 2008 09:57:48 +0000

Welcome, come on in, have a seat. There is a cold beer in the fridge, help yourself!

I may be new to the team, but I’m (reasonably) old to the game. My name is Tyler Shields and I’m the latest addition to the Veracode research team. I started at Veracode in September 2008 as a Senior Security Researcher and have been immediately thrown into the fire. Working for a fast paced, highly energetic company like Veracode, keeps you busy and challenges you every day. I plan to blog on the most interesting pieces of my work with Veracode and hope that you find it enlightening or at the very least entertaining.

In the past I have worked as the security engineer at a .com startup, as an incident response and forensics specialist for the United States Postal Service (think HUGE network), and most recently as a security consultant for @stake and Symantec. I have consulted on engagements for Fortune 500 companies, most major financial institutions, and the highest levels of the United States government. As a consultant my focus was on anything related to application security including, application penetration assessments, product security assessments, secure development lifecycle consulting, and secure application architecture engagements. I lead the @stake/Symantec Application Security Center of Excellence that was used to help guide the knowledge of the global consulting team. I also spent time as the lead for the Symantec Vulnerability Research program in which a number of interesting vulnerabilities were discovered and publicly released. In my spare time I enjoy reverse engineering and malware research. I recently completed my graduate degree in Information Security/Computer Science from James Madison University in Virginia.

So… Here’s to a new job, a new blog poster, and of course lots of fun to come.

Integrating Event/Incident and Problem Management

Tue, 14 Oct 2008 14:00:59 +0000

Change, Change, Change. What needs to change as IT organizations move towards sophisticated virtualized infrastructure? Event/Incident and Problem Management integration of course!

We have been conducting polls of our customers and of IT professionals at technology trade shows for the past two years and the results are in: Pulling together all of the management pieces and processes is even more crucial in a virtualized environment.

So what does this mean for you? You will need to refine your incident and problem management processes with new technologies in order to reduce downtime and maintain end user performance. But of course even the most basic technologies are not well integrated even in today’s world.

I recently participated in a Gartner Conference and watched to my amazement a real-time electronic survey of the audience. To my disbelief, the audience, filled with 300+ people from Fortune 2000 companies provided real-time responses to the question:

What level of integration does your IT org have between event management and service desk applications?

None: 10%
Manual Phone call from IT ops to IT service desk staff member: 46%
Manual click button on event manager to open trouble ticket: 20%
Automated event management system automatically opens trouble ticket without requiring human oversight or approval: 24%

Unbelievable… still very few of the survey respondents have yet to formalize problem management systems with event management systems. For 56% of the audience the process is still manual!

Another interesting real-time survey question at the Gartner Conference was:

Who in your organization is responsible for critical problem processes and resolution?

IT Service Desk 13%
IT Operations 49%
Process Team 12%
Other 9%
Responsibility not formalized 17%

Virtualization adoption and the speed with which things change in a virtualized environment require automation and will transform Incident and Problem Management. Clearly with this new technology we are required to re-think Organizational, Behavioral and Cultural Challenges required to take advantage of the opportunities that virtualization provides.

Incident and problem management processes and metrics must bridge organizational silos that have been the norm within IT. With virtualization, people have to work more closely together in the different silos than ever before. IT leaders need to break down the walls between the technology-centric silo mentalities.

Business Imperative Action Plan:

What can you do today? –Understand the impact of virtualization on incident and problem mgt. workload, provide technology training for helpdesk/service desk staff.
What can you do in the next 12 months?

Formalize problem management processes, metrics and personnel.
Invest in tools and processes for systems on virtualized servers.
Long term: On the Radar Screen!
Instill teamwork into all groups responsible for the virtualized environment service and support. Map components and configuration items directly to end user services.

Final Thoughts: Know the management pieces and ensure that they fit together. It’s great to buy new technology, but be demanding to ensure that your vendors show you have they will help to link all these pieces together - Change, Inventory, Incident, Problem, Server, Capacity, Performance, Configuration, Event, and Integrated Workflow.

MSP Snapshot Monitoring with EM7

Wed, 08 Oct 2008 12:51:50 +0000

Between the fifth anniversary for ScienceLogic and the Inc 500 milestone, we’ve become very nostalgic about the beginnings of the company and EM7. For instance, did you know that EM7 was originally designed with managed service providers in mind? Not so surprising when 5 of the first 6 employees (including all 3 founders) came from hosting and MSP backgrounds and had first-hand experience with the daily trials and tribulations of MSP operations – and the tools that didn’t quite work for them.

Here we talk to John Proctor, who started out as one of our first customers (and the first MSP customer). And he believed in it so much, he eventually became part of the ScienceLogic team. (Remember “I’m not only the President, I’m also a client” from the Hair Club for Men?)

John shares his perspectives about the service provider world and why he took a chance on a little-known product called EM7.

ScienceLogic: What is your background? How many years have you worked as a service provider and for what types of companies?

John Proctor: I have been working with Service providers for over twelve years. I worked at a major regional service provider for six years and before that I designed and built national and international networks for ISP’s and Fortune 500 companies as a consultant for PriceWaterhouseCoopers and WorldComm.

ScienceLogic: You were one of the first customers of EM7 – why did you choose it and how did you get over the hurdles associated with using a start-up company’s product?

John Proctor: We were actually customer number five. Back in 2004 when we evaluated and purchased EM7 we could see that EM7 provided about 80% of what we were looking for in one integrated solution right out of the box. One of the things that sold us on EM7 was that the ScienceLogic founders had all previously worked for a service provider, so we knew they understood our business and our challenges. But in the end, it comes down to features. Once we compared EM7 functionality to the alternatives, it was clearly a “no brainer.”

ScienceLogic: What other alternatives were being considered?

John Proctor: Well, we had started with a few point solutions, but as our business and product offerings matured, this resulted in a growing number of point solutions. What started with 3 or 4 ended up as 14 separate tools. They all had strengths but what they didn’t have was integration and because of this they could not scale. And, if the tools could not scale, our business could not grow.

So, naturally we started looking at framework solutions, but they are expensive to buy, expensive to implement, and expensive to maintain. At one point, we even considered some open source projects. There were several that showed promise, but we would still be stuck with tools that were not integrated. So then we considered hiring developers to cobble something together that would work for our business. The only problem with this alternative was that we felt it would take 6 to 8 months before we could have something viable to work with.

ScienceLogic: What products were you using before EM7? What were your goals?

John Proctor: Before we purchased EM7 we used 14 different point solutions to deliver our products and services to the marketplace. Tools like NetCool, Openview, Argent, Heat, What’s Up Gold as well as several other point solutions, vendor specific applications and manually updated spreadsheets. And, as I mentioned before, this does not scale. This also adds a great deal of complexity when you begin to consider business continuity and disaster recovery. All these tools were vital to the delivery of our products and services. Any service provider will tell you it is all about uptime. So if the product is uptime, the tools used to deliver it have to be available 24×7x365.

Our goals were simple: scale and redundancy. As it turns out, the solution was simple as well. EM7 provided a tool that could replace the functionality of almost half of the existing point solutions and the applications that could not be replaced were integrated with EM7 to provide our staff with a “single pane of glass” to see the status and performance of each area of the business from one application. We had visibility into everything from facility systems to applications using EM7.

ScienceLogic also delivers an extensible configuration that addressed uptime and redundancy. We deployed collectors throughout our network that reported back to a central pair of redundant database servers and with this configuration we were able to perform backups and add capacity without taking the system down.

ScienceLogic: Why are service providers different from enterprises? How are their needs different?

John Proctor: First and foremost, service providers face the same challenges that only the largest enterprises ever face and they also have many unique challenges that only service providers experience.

One challenge we faced was that we had multiple datacenters in different states. They were all interconnected with plenty of bandwidth between each site, but the tools were not designed to be used across the WAN. Our staff in our remote data center did not have the same access as our staff in the corporate office. Since EM7 is web-based, it immediately eliminated this problem.

Another challenge is that service providers must manage systems across multiple domains. Back in the early version of a specific tool we were using before EM7, the only way you could implement it across multiple domains was to put the same username and password on every computer that you monitored. Beyond the security concerns, maintenance was a nightmare. Anytime we had to change the password, we would get locked out of dozens upon dozens of systems. When the password was changed on the monitoring server, it would attempt to login to the remote machines and fail. Repeated attempts would result in the account getting locked. I think that vendor eventually addressed this issue, but service providers seldom find tools that were designed for their unique situations.

ScienceLogic: How is EM7 geared to service providers?

John Proctor: Enterprise IT is a trusted part of the business; they are one of the team. Service providers are outsiders that must earn trust by showing the customer exactly what they are doing.

EM7 provides a multi-tenant environment that allows service providers to manage systems across many different customers while at the same time providing the customer access to see the same information but only what’s relevant to them.

EM7 was built by service providers and even includes a few features just for them. Two of my favorites are bandwidth billing and the emergency notification system. Take bandwidth billing, for instance. EM7 provides a way to collect bandwidth utilization, store subscription information, and calculate a bill from any one of about 10 different methodologies. And at the end of the billing period, EM7 sends the completed report out to whomever you chose via email.

Another unique service provider feature is the emergency notification system. EM7 allows the provider to track what customers used their unique infrastructure components. If they have to perform maintenance on the infrastructure component or have a problem they can send an email to all of the impacted customers in a matter of minutes.

ScienceLogic: What trends do you see for service providers? What about big trends such as virtualization and cloud computing – how will they impact service providers?

John Proctor: Virtualization is really hot for service providers right now and for the same reasons as in the enterprise. Service providers run data centers and data centers must be powered and cooled. So, anytime they can use a virtual server instead of adding physical equipment it is a good thing. But then you add the complexity that multiple customers reside on the same host and you must track things like bandwidth utilizations by guest OS, and it all gets a little harder. Lucky for us this is not a problem for EM7.

I still think it’s early days for cloud computing. Depending on who you talk to, much of what service providers (especially the big ones) have already been doing with SAAS offerings and hosted applications could be described as cloud computing already. In which case, service providers are ahead of the game. But whatever the “final” definition, cloud computing actually shares many similarities with virtualization – in that service providers (or enterprises) will need to be able to manage far more “devices” in real-time with “zero downtime” expectations by customers. What this really means is that you’re going to see much more automation in provisioning and IT monitoring tools to handle the scale and speed with which things can change in the data center given vm migration and the talked-about switching between “clouds” that can be used for high availability.

Hackers Use Neosploit To Infect Around 80,000 Sites, Including BBC And US Postal Service

Fri, 03 Oct 2008 17:39:54 +0000

According to Ian Amit, director of security research at Aladdin Knowledge Systems, cybercriminals have used the latest version of Neosploit to booby-trap an estimated 80,000 legitimate sites with malicious code. Victims of the attack include government, Fortune 500, and a weapons manufacturing firm. Victims of the attack also included the US Postal Service, which has [...]

Inc 500/5000 Conference Summary

Fri, 26 Sep 2008 14:00:44 +0000

It didn’t really sink in until after the final black-tie awards ceremony finished last Saturday night that I had a chance to comprehend how starting a company that achieves this list is a once in a lifetime experience.

When I walked up on stage and accepted the Inc 500 award, it hit me square in the face that this is a rare accomplishment, and even more difficult for a product company that started without the benefit of VC funding.

Dave with wife, Anne, at the awards ceremony
Over the 2 day period, I heard from some great speakers with entrepreneurial passion, many who never had accomplished making the list. It is so highly competitive and just plain hard to do.

I loved hearing some of the speeches during the conference and getting to know other entrepreneurs that attended the conference talk about how they created their niche and ultimately built a successful company from a good idea.

Because I enjoyed hearing some of what I like to call “golden nuggets of wisdom” so much, I thought in my conference wrap-up I would pass on a few to our blog readers:

Tom Peters – Author In Search of Excellence and The New World of WOW

“Only 7% of our great nation works for Fortune 500 companies. Small businesses and the entrepreneurs are the jet fuel that makes our country fly.”

“Brand is shorthand for a collection of experiences, memories of what it will be like the next time a customer deals with you. With the advent of blogs and consumer activism, Brand is impossible to fake; it is like the temperature in the room… it is there… it exists.”

Chester Elton – SVP Carrot Culture Group

“At the casino – they train the heck out of the Valet! Why do they spend 3 months on Valet training? Because he is the first and the last person to greet and interact with a visitor during their trip! Who is your company Valet?”

Paul Bennett – Chief Creative officer IDEO – speaking on — Creating a culture of optimism:

“You need to ditch B-B and B-C Need to become P-P Person to Person.”

“You don’t buy loyalty… you earn it… this is an interesting challenge, but small allows us to behave like human beings… Going off script and doing something human is a great place to start.”

“Stop obsessing about ROI and start obsessing about ROC! Return on Customer/Consumer is much more powerful than ROI!!!!”

“Happy people, unabashedly doing, happy things, makes for happy companies, which create happy businesses which enable happy cultures… IN WHICH THRIVE”

Marilyn Carlson Nelson – Chairman and CEO Carlson Companies – A family owned $40 Billion empire including TGI Fridays, Radisson Hotels…

“My leadership was tested terribly - after 9/11 the travel industry was particularly harmed. It was an extraordinary time for Carlson. “

“Put tactics around these strategic initiatives”

Whomever you serve, serve with caring
Whenever you dream – dream with your all
Wherever you go, go as a leader
And never, never give up
Whatever you do – do it with integrity

“That builds trust, trust builds relationships and relationships build results.”

=============================================

Actually, I took about 40 pages of notes throughout the two days… So I can’t say that this will be my last summary post on the Inc 500/5000 conference, but I can say that the conference did leave a strong impression about how I can help shape the future of ScienceLogic in an even more positive way.

What to watch for - the Rest of the Fortune 500 Gets Their Software Security

Thu, 18 Sep 2008 11:06:51 +0000

The financial industry drives a lot of what happens in security. They ~~have~~ had a lot of money, and lots of people try to steal from ~~them~~ their customers. They did drive some good stuff, but only from one vertical's perspective. I have advocated for awhile that software security look to other verticals to understand their security needs. Now that we're watching these behemoth financial firms vanish before our eyes, we will see the needs of insurance, manufacturing, healthcare and other verticals take on more precedence. If you want some ideas on what is important, start here. FWIW, here are some key themes that i think will emerge.

Standard Support

Mark O'Neill posted this comment to an earlier blog and it bears repeating

Take a difference I've noticed between financial services and government. I have encountered situations where a financial services customer may say "what if we just forget about using all those standards and make all these messages simpler", as they have optimization hard-wired as a goal. A government customer is (in my experience) more likely to focus on standards support for interoperability, and also to support directives that certain standards are used (e.g. XACML, let's say).

If the vendor was to build their product based solely on either customers needs, they would assume, as you say, that "the client just doesn't get it". It would be either "These government people are crazy, the people back at the bank told us those standards were not important", or else "these financial services people are crazy, we show them all the complex support for standards we have and they do not seem to care at all, they just want us to strip all that out".
In that case, the trick would be to build something down the middle, with the standards support and the optimization. But, just focusing on one sector is bad.

The financial people have been optimizing for so long and they had so much money they didn't need to worry about standards, they were the standard. But you don't need standards for standards' sake, you need...

Interoperability

The financial people didn't worry about this, the pot of gold was so big people would pay to play and build their own adapters. Architects at other companies need to figure out how to cost effectively knit things together and get authN, authZ, and audit too.

Fuzzy Edges

Take something hideous like the FIX protocol. Everyone knows its broken but they just built stuff all around in terms of accountability and other controls. they could do this because there was a living breathing audit log of transactions - a hard edge. So the financial industry drove lots of poor plumbing and compensated with hard edges. It worked well enough I suppose, but as any protocol plumber knows, you need to fix the pipes eventually. Especially if you want to...

Scale

Need to scale across domains, locations, geographies. Its not one little closed trading floor loop. Its wheels within wheels. You might say its federated autonomous nodes.

its not just technical run time scale. Its people scale. You can't assume that your tool is supported by several security people per project. The tools have to scale for one security person and a hundred developer type ratios. Better automation, better reporting, faster integration. Raise the floor one inch, but raise the whole floor.

Smaller Overall Security Budget

I saved the best for last. When the financial people wanted software security, they kept spending on network security and they added dollars to support software security tools and processes. The rest of the F500 can't or wont be able to, this means that for the software security vendors, they will need to take market share. Its not just competing against each other, its making the business case for software security over other types of security that have ossified technically but still command a rosy price, like *cough* network firewalls.

Side note, I know three financial firms that did excellent work in software security. really dug and invested time and money to make sure they are world class in that space. Strangely enough with all these firms melting down, the three I am thinking of that took a conservative approach, addressing software security in a root and branch mode,have not been named as a target for the next meltdown. Coincidence? We report, you decide.