Recently I spent one week at a customer in a hotel where the staff obviously was hosting nightly parties down at my end of the hall- from about 2:00am - 5:30am each (yes- every) night I was there. The hotel I’m in tonight has no elevator. Yeah. @#$! That’s what I said. Twice in the past 10 days or so, I’ve been in really nice resort-hotels, so I’ve had the whole spectrum this month and last.

For me, sometimes it’s the little things… I really like it when hotels have conditioner, instead of just shampoo. I like space- so a nice work area is important to me. Of course a big soft bed and plenty-o-pillows is a key ingredient. A whirlpool or jetted tub (in the room) is icing on the cake. Exercise rooms are good, although half the time I’m too tired when traveling or have work to do (I know- excuses, excuses ;). Convenience is also a biggie- I had a run in Las Vegas where *every* room I had felt like it was a 10-minute walk just to the elevators. When I’m on-site for a customer, I also love the hotels with the do-it-yourself breakfast- I can go when I want and grab something before heading out for the day. I love the little lighted makeup mirrors… and of course a full-length for checking out the wardrobe. Plugs! I love lots of plugs. I like hotels that secure the outer doors early and require a key for access to various parts of the building.

Sometimes it’s the bigger things… Hotels with outside-facing doors make me paranoid, and obviously those in neighborhoods where your rims may disappear is not good either. I hate hotels that MAKE me valet park my car. It’s my car, my keys, I park it and I keep the keys- that’s my rule. (My Dad taught me a little trick of telling the valet boys that it’s a company car and against corporate policy for valet- it works!)

Traveling techies sometimes have unique needs or requests, and many of the ‘good list’ is universal for all traveler types.

So, those are some items from my little list… What about you- what do YOU look for in a good hotel?

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At each of these opportunities, I like to ask ‘Why are you considering NAC?”

Here’s my Top 5 of Why Customers Consider NAC (or think they want NAC). This is not based on any other organization’s research or polls, nor is it based on analyst analysis. It’s not based on forethought or musings of an ‘expert’. It’s just my personal experience from my daily interactions.

#1: Endpoint Compliance
I put this one first, because I think it’s the most-hyped and possibly least significant. I know, that’s harsh, especially when endpoint compliance seems to be the big bat NAC carries around. Truth be told, it’s more of an ‘icing on the cake’ for the people I talk to. Until the auto-remediation features are a little more mature, the idea of checking for much beyond presence of anti-virus and possibly patches is unattractive. Frankly, endpoint compliance for LAN-based devices can be a Charlie Foxtrot except under the most ideal circumstances. There are many large organizations and DoD groups that need endpoint compliance, and that’s a primary driver for them. For the rest, one of the other reasons below is a primary compelling feature and endpoint checking is just another knob they can play with.

The lack of fervent interest in endpoint checking is why I had to disagree so strongly with Stiennon’s when he advises in his NWW article “Don’t even bother investing in NAC”. The entire premise of his issues with NAC center around various endpoing checking. (You can check out Shimel’s response  too Stiennon’s blog here.)

#2: Guest Access
Believe it or not, the most frequent response I get for “why are you considering NAC” is “guest access”. Guest access seems to be a thorn in every organization’s side. It’s a simple problem with impossibly complex solutions… or so they think. For years, we’ve been provisioning safe and secure guest access for customers with the use of clean and simple protocol-less VLANs and so, I know that about 82% of the time, there are much simpler ways to offer guest access than by rolling out a full NAC implementation. If guest access is your primary and only goal with a NAC solution, there’s probably a better, faster and less expensive solution. If money and time are no object, then NAC can be a good way to get from point A to B and give you a few fun technical trinkets to play with.

#3: Edge Port Security
After guest access, the next thing I hear most is interest in adding edge port security with a 802.1X NAC solution. (We call this Layer 2 NAC.) I tend to think for the time being, this is NAC’s sweet spot. Note I said ‘for the time being’, I think this may change in the next 18-24 months. But for now, the ability to lock down edge ports and secure switch-to-switch links is an extremely attractive feature. Outside of the 802.1X protocol, there aren’t really any other ways to skin this cat. I know what you’re thinking… you don’t have to do NAC to use 802.1X… and that’s certainly true, but for a network of any size, NAC makes an 802.1X implementation easier to manage and monitor centrally and gives you more of that NAC icing we all love.

When the 802.1X-REV comes out (probably early 2009) I think you’ll see organizations that have previously blown off 1X seriously considering it for all the added security and multi-user support it will bring to the table.

#4: User & Resource Accounting
Unless you have a 3rd party solution or want to dig through mounds of RADIUS syslogs, you probably don’t have a good way to account for user authentication and accountability of resource access throughout the network. Most vendors’ NAC solutions already have pretty good logging and reporting features built in today. Depending on the solution and integration of other devices, you may even get detailed accounts of which user viewed exactly what, when and from where. This is a great selling point to organizations that are trying to follow strict regulations for accountability of financial or extremely sensitive resources. The standards bodies (IEEE, TNC framework and IETF) are coming out with more and more ways to leverage 3rd party security devices within NAC. The IF-MAP is a great example and we’ll be seeing more I’m sure.

#5: Dynamic VLAN Assignment
Lastly, but not least, I hear a lot of customers that are looking for a good way to dynamically provision attributes, such as VLAN assignment and QoS to users or devices. It makes switch configuration and management much simpler, and eliminates the need to assign port-based VLANs. The ability to leverage your existing user directory and define both broad and very granular attributes is certainly a draw, and NAC is a great way to offer that.

That wraps up my Top 5. Of course, there are plenty more drivers, both business-based or technology-based, but these are the 5 I hear most.

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This is the what Dave says:

"A good risk management plan should take into account hurricanes, lost tapes, lost laptops, and maybe even terrorist attacks, but realistically, headlines typically don't highlight the most important risks. You are much more likely to lose data from human error or inadequately tested backup and recovery processes than from floods or attacks, but inadequate processes don't make good headlines. In addition, headlines fade quickly – if something becomes frequent it's often less newsworthy, but the risk remains. Our more sophisticated customers, like financial institutions, build risk management models that already include the items most likely to show up in the headlines, and if they use media reports at all, it's to update some aspect of their model, like the probability of a particular event, or the impact and cost.

In summary, don't worry about terrorists until restore from your nightly backup is well tested. "

More details can be found on his blog here.