Corporate custodians of confidential medical data should be closely monitoring events connected to a nightmarish computer security breach in the St. Louis region.

Express Scripts is one of the nation’s largest pharmacy benefits managers. The company, with headquarters in St. Louis County, handles approximately 500 million prescriptions per year for 50 million workers at 1,600 American companies. Early in October, it received an extortion letter, the details of which it released on Nov. 6.

The letter included personal information on about 75 Express Scripts clients — Social Security numbers, dates of birth and, in some cases, information about prescription medications. Whoever sent the letter demanded money from the company — the amount has not been disclosed — and threatened to use the Internet to reveal personal and medical information about millions of people if the demands were not met.

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Beyond the scale of the problem for Express Scripts — and the potential impact on the company is enormous — the issue extends well beyond the mounting concerns about identity theft, a phenomenon with which most people have become at least somewhat familiar.

The greater problem is the unique nature of personal medical records, the importance of moving to computerization of such records to improve health safety and reduce costs and the irreversibility of the damage people can suffer if confidential medical information becomes public. The stakes are so high that a federal law establishes strict standards for maintaining the privacy of medical information and stiff fines for failing to do so.

Medical records of all kinds — paper and, especially, electronic — must be protected with the most sophisticated kinds of security systems available, including backup protections and automatic alerts of security violations. Yet Express Scripts learned of this breach in the “worst way,” as InformationWeek.com security correspondent George Hulme put it in an online report: “via an extortion letter.”

The Express Scripts breach raises many questions for all elements of the health industry: hospitals, clinics and doctors’ practices, benefits management firms, insurance companies, pharmacies, employers and government agencies:
Are they using the most advanced information security technology possible? Do they minimize the amount of data they collect and keep it only as long as necessary? Do they have strict protocols governing access to personal and medical data — and systems to enforce those protocols? If criminals were to hack into their systems, how would the companies know? How soon? And are the systems capable of instantly cutting off illegal access as soon as a breach is discovered?

Confronted with a grave breach of electronic security, Express Scripts has responded by contacting law enforcement, establishing an informational website, offering a substantial reward and hiring a private consulting firm to help clients who have privacy concerns and investigate situations that “appear to be tied to identity theft” and provide “identity restoration services.” There is no question that the company is taking the situation extremely seriously.
Given the ongoing criminal situation, information about how Express Scripts’ data systems were compromised — and whether it could have been avoided — has yet to be disclosed. But the American people have the right to expect that their sensitive personal and medical information is zealously protected and kept secure — not only by Express Scripts but also by every person or company entrusted with it.

"Customers and customer relationships...have tangible measurable value to businesses, and their value is much easier to communicate to those who fund projects. So in an enterprise risk management scenartio, their vlaue informs the risk management process...[For example, consider] a farmer deciding which crop to grow. A farmer interested in short term profits may grow the same high yield crop every year, but over time this would burn the fields out. The long term focused farmer would rotate the crops and invest in things that build the value of the farm and soil over time. Investing in security on behalf of your customers is like this. The investment made in securing your customer's data build current and future value for them. Measuring the value of the customer and relationships helps to target where to allocate security resources."

According to comments allegedly made by Howard Cox, a US Department of Justice official in a closed-door meeting last week, after being frustrated with the disk encryption employed by Yastremskiy, Turkish law enforcement may have resorted to physical violence to force the password out of the Ukrainian suspect.

Mr Cox's revelation came in the context of a joke made during his speech. While the exact words were not recorded, multiple sources have verified that Cox quipped about leaving a stubborn suspect alone with Turkish police for a week as a way to get them to voluntarily reveal their password. The specifics of the interrogation techniques were not revealed, but all four people I spoke to stated that it was clear that physical coercion was the implied method.

These “take-down” companies are generally specialist offshoots of more general “brand protection” companies, and are hired by banks to handle removal of fake phishing websites.

When we examined our data more carefully we found that we were receiving “feeds” of phishing website URLs from several different sources — and the “take-down” companies that were passing the data to us were not passing the data to each other.

So it often occurs that take-down company A knows about a phishing website targeting a particular bank, but take-down company B is ignorant of its existence. If it is company B that has the contract for removing sites for that bank then, since they don’t know the website exists, they take no action and the site stays up.

Since we were receiving data feeds from both company A and company B, we knew the site existed and we measured its lifetime — which is much extended. In fact, it’s somewhat of a mystery why it is removed at all! Our best guess is that reports made directly to ISPs trigger removal.

The paper contains all the details, and gives all the figures to show that website lifetimes are extended by about 5 days when the take-down company is completely unaware of the site. On other occasions the company learns about the site some time after it is first detected by someone else; and this extends the lifetimes by an average of 2 days.

Since extended lifetimes equate to more unsuspecting visitors handing over their credentials and having their bank accounts cleaned out, these delays can also be expressed in monetary terms. Using the rough and ready model we developed last year, we estimate that an extra $326 million per annum is currently being put at risk by the lack of data sharing. This figure is from our analysis of just two companies’ feeds, and there are several more such companies in this business.

Not surprisingly, our paper suggests that the take-down companies should be sharing their data, so that when they learn about websites attacking banks they don’t have contracts with, they pass the details on to another company who can start to get the site removed.

We analyse the incentives to make this change (and the incentives the companies have not to do so) and contrast the current arrangements with the anti-virus/malware industry — where sample suspect code has been shared since the early 1990s.

In particular, we note that it is the banks who would benefit most from data sharing — and since they are paying the bills, we think that they may well be in a position to force through changes in policy. To best protect the public, we must hope that this happens soon.

On 13 August, jcorey asked about how to deal with those who firmly believe that the only answer to any security problem is to inspect everything at the edge. This is an important question, and I wanted to give Joe an answer. (You might have to scroll down when you click the previous link, it seems that linking to individual comments is broken.)

Today, 15 October, I wrote a little thesis as an answer to his question. I’m calling it out in a separate post because I want to make sure those of you with aggregators that don’t update when posts receive new comments still have a chance to reply with your thoughts. I’ll also repost it here:

jcorey-- You've nailed the biggest obstacle to deploying something like direct connect. Many security professionals have been taught that there simply is, and never will be, a process or technology that allows you to trust anything that originates from outside your corpnet. These professionals cling to this belief, and have been the cause that allowed the whole “detection” market to bloom.

Let me be clear: this total lack of trustworthiness is no longer absolutely true. Of course there will be times when unknown machines will be used by known and unknown people to access your information. But what about one particular subset -- known humans, with known portable computers -- can't we do something better than treat them as toxic invaders?

Indeed we can. And that's what I'm proposing with direct connect. The technology -- managed, of course, with the right processes -- exists so that you can extend the trust to known computers even though you don't trust the network they're connected to. This is because you have mechanisms that:

1. Allow you to configure the machine according to your requirements (domain join, group policy)

2. Dictate computer and user authentication requirements (IPsec policies, smart cards)

3. Limit what the users of these machines can do (UAC, non-admin, Forefront Client Security, Windows Firewall, even software restriction policies)

4. Validate the health of machines initiating incoming connections and remediate if necessary (NAP, System Center Configuration Manager)

5. Limit the threat of attacks against stolen computers (domain logon, smart cards, BitLocker with TPM)

With the robust authentication, validation, configuration, and control mechanisms available to you, I simply don't see that there's any need to fall back to “detection” now. Detection technologies were -- and remain -- necessary for the times when we have no clue about the health of client computers and when we had no way to gauge the intent of the users. But it is truly reflective of a head-in-the-sand mentality to assume that this is a complete description of what's capable today.

You know, someone once asked me what it takes to be a security professional. I answered that there are two primary elements: become a networking/packet wonk, and be willing to change your opinions when the right evidence comes along. Indeed, I suspect that many security folk have forgotten the need to keep their wonikness updated, which in turn makes them resist new ideas regardless of the strength of the evidence. I'm not very proud of what I just wrote, because I loathe generalities, but I'm not sure what else to think here. Sigh.

Joe’s question is important and strikes at the foundation of what it means to be a security professional today. I’m eager to continue this conversation, because it’s reflective of what I sense to be a radical shift in our jobs—we are, or should be, no longer the wolf-crying propeller-head who sits in the basement and twiddles with the firewall. Instead, our job should be defined as one who’s charged with protecting the organization’s information from attack, while maximizing its utility to authorized users, according to the principles of least privilege. Your thoughts?

"I came across the ad that was for a prevailing wage job for $28.50 an hour," said Mike, who saw a Craigslist ad last week looking for workers for a road maintenance project in Monroe.

He said he inquired and was e-mailed back with instructions to meet near the Bank of America in Monroe at 11 a.m. Tuesday. He also was told to wear certain work clothing.

"Yellow vest, safety goggles, a respirator mask...and, if possible, a blue shirt," he said.

Mike showed up along with about a dozen other men dressed like him, but there was no contractor and no road work to be done. He thought they had been stood up until he heard about the bank robbery and the suspect who wore the same attire.

Steps are now being taken, rather faster since Dan Kaminsky came up with a really effective DNS poisoning attack, to secure DNS by using DNSSEC.

The basic idea of DNSSEC is that when you get an answer from the DNS it will be signed by someone you trust. At some point the “trust anchor” for the system will be “.” the DNS root, but for the moment there’s just a handful of “trust anchors” one level down from that. One such anchor is the “.se” country code domain for Sweden. Additionally, Brazil (.br), Puerto Rico (.pr), and Bulgaria (.bg) have signed their zones, but that’s about it for today.

So, wishing to get some experience with the brave new world of DNSSEC, I decided that Sweden was the “in” place to be, and to purchase “cloudba.se” and roll out my first DNSSEC signed domain.

The purchase wasn’t as easy as it might have been — when you buy a domain, Sweden insists that people provide their identity numbers (albeit they have absolutely no way of checking if you’re telling the truth) — or if a company they want a VAT or registration number (which are checkable, albeit I suspect they didn’t bother). I also found that they don’t like spaces in the VAT number — which held things up for a while!

However, eventually they sent me a PGP signed email to tell me I was now the proud owner of “cloudba.se”. Unfortunately, this email wasn’t in RFC3156 PGP/MIME format (or any other format that my usually pretty capable email client understood).

The email was signed with key 0xF440EE9B which was reassuring because the .se registry gives the fingerprint for this key on their website here. Rather less reassuringly footnote (*) next to the fingerprint says “.SE signature for outgoing e-mail. (**) June 1 through August 31.” (the (**) is for a second level of footnote, which is absent — and of course it is now September).

They also enable you to fetch the key through a link on this page to their “PGP nyckel-ID” at http://subkeys.pgp.net.

Unfortunately, fetching the key shows that the signature on the email is invalid.

Since the email seems to have originated in the Windows world, but was signed on a Linux box (giving it a mixture of 0D 0A and 0A line endings), then pushed through a three year old copy of MIME-tools I suppose the failure isn’t too surprising. But strictly the invalid signature means that I shouldn’t trust the email’s contents at all — because the contents have definitely been tampered with since the signature was applied.

Since the point of the email was to get me to login for the first time to the registry website and set my password to control the domain, this is a little unfortunate.

Even if the signature had been correct, then should I trust the PGP key?

Well it is pointed to from the registry website which is a Good Thing. However, they do themselves no favours by referencing a version on the public key servers. I checked who had signed the key (which is an alternative way of trusting its provenance — since the email had arrived to a non-DNSSEC secured domain). Turned out there was no-one I knew, and of 4 individual signatures, 2 were from expired keys. The other signature was the IIS root key — which sounds promising. That has 8 signatures, once again not people I know — but only 1 from a non-expired key, so perhaps I can get to know some of the other 7?

Of course, anyone can sign a key on a public key server, so perhaps it makes sense for .se to suggest that people fetch a key with as many signatures as possible — there’s more chance of it being signed by someone they know. Anyway, I have now added my own signature, using an email address at my nice shiny new domain. However, it is possible that I may not have increased the level of trust

Blogger: Dan Blum

It is no surprise for us to hear loose lips flapping in India about a capability to decrypt Blackberry and other carrier traffic.

After all, we’ve done basic threat analysis for years and it was only months ago that I was brought into a company-wide CISO meeting at a U.S. defense contractor to help them hash out their travel policy for mobile devices. Going into the meeting, I knew their policy restricted taking devices to a list of countries considered dangerous – but there was an exemption for BlackBerries.

Our research uncovered that BlackBerry is pretty secure in most respects. It has transport encryption along with optional password protection, remote kill, disk encryption, and S/MIME encryption. Viruses have not flourished on this functionally limited and closed platform. Few if any third party add on programs are required for additional protection. Nonetheless, I went into the meeting prepared to talk with the CISOs about the risks and security limitations of life on BlackBerry.

Was the BlackBerry exemption reasonable? At the time, BlackBerry transport encryption was not known to have been broken (to be fair, the article listed above still qualifies as rumor, not certainty of breakage). However, I pointed out that it is dangerous to assume well-equipped attackers like military or intelligence organizations can’t crack transport encryption. And even if they haven’t cracked the BlackBerry network and whole disk encryption features, sophisticated adversaries have other attack paths. Check out Neal Stephenson’s excellent book Cryptonomicon for a description of how a talented adversary might “see” your keystrokes and screen images through a motel room wall, for example.

If one of your employees – such as a key scientist, project manager, or executive – is targeted for surveillance and is carrying sensitive data through certain countries, one could argue that he or she had better undergo serious counter-intelligence training.  Learn to spot and shake tails, sneak into dark alleys for that BlackBerry fix. Learn to paper the closet with layers of aluminum foil and send messages in the dark. Defend that BlackBerry with encryption, long passphrases, and kung fu. But unless James Bond is running your company, I doubt this is what your executives have in mind for the next business trip!

Assuming your organization’s lower level employees are like needles in a haystack and won’t be bothered could be an exercise in wishful thinking. It is always possible that nation states are monitoring some or all of the airwaves. Not so long ago the NSA had a massive a covert surveillance program in place. Years before the government was reportedly snarfing up terabytes of emails and crunching them through a program called Carnivore. And of course, selective monitoring of people on watch lists continues on a large scale. This is just the surveillance we know about in the U.S. We suspect there’s more behind the scenes and especially in countries such as China. Even if you train your non-specifically-targeted low level employees to write and speak in search-keyword-free code, the carnivore programs of the world are pretty good at sniffing out those interesting needles – such as descriptions of your business plans, manufacturing processes, and trade secrets.

Sound paranoid? I admit that I don’t know what the probabilities of being targeted or monitored are – just that it can happen. It’s the height of arrogance to believe that a nation state can’t get your information if they’ve targeted it and you’re within their borders. And it’s dangerous to rely on security by obscurity when medium or high consequence information must be protected.

What can be done? If key personnel can't dispense with the BlackBerry (or any other email device) during international travel to those countries where information may be most at risk, they (the users) should limit communications to what they’d feel comfortable uttering over a potentially-monitored telephone call. Controlling incoming communications – messages sent by others – is a harder problem. Until data loss prevention (DLP) products become more contextually sensitive about the travel issues, it may be best not to synchronize the BlackBerry with the overseas user’s home mailbox. Instead, have the user give out a temporary address for the BlackBerry and warn senders to be discreet.

OnAir was chosen for A380 service, with the initial rollout--especially for international flights--using the 64 Kbps Inmarsat satellite offering, which is too paltry for anything but limited text communication. When the recently launched Pacific satellite is active--which may take up to a year--OnAir and Qantas can upgrade to the luxurious nearly 500 Kbps per channel service.

The head of OnAir is pushing some mighty serious horsehockey, however, when he says as quoted by Flightglobal that he "is confident that once the full service is up and running, passengers will be able to access the Internet 'in exactly the same way as they can on the ground.'" That may be the case in terms of access, but not in terms of cost. The cost will be enormously high unless OnAir has a magic deal with Inmarsat that's previously undisclosed. I suspect a per MB charge will be in effect that will discourage much use. Calls and texting could be carried over the same system, of course.

Qantas plans to continue to work with Aeromobile for domestic service, with calls and texting available, on their Boeing 767-300s and Airbus A330-200s, Flightglobal reports. Aeromobile has plans to launch a full Internet service later this year using cached and live content. [link via Fabio Zambelli]