When an alternate email account or cell phone number is not tied to an account, online services often use personal information, supposedly only known by the account holder, to verify identity and reset a password. The risk here is the personal information is often known to other individuals and if the account holder is a public figure then the information may be easily researched. Birthdays, names of pets, locations of homes, schools, and events can often be discovered online or guessed.

Paris Hilton’s T-Mobile account, and thus all her Sidekick cell phone contents which were mirrored online, was compromised when someone “guessed” the answer to her secret question. The secret questions was, “What is your pet’s name.” The answer of course was, “Tinkerbell”. Something easily researched. Many people would not have their pet’s name online but friends, family members, or perhaps an ex would know the answer. Using a pet’s name is a very bad security practice.

Now we have Sarah Palin, another public figure, having her online account compromised because someone used the password reset functionality and guessed the answer to Sarah Palin’s secret question. This is how the attacker says he found out her personal information and guessed the answer to her secret question. He details this on 4chan.org:

rubico 09/17/08(Wed)12:57:22 No.85782652

Hello, /b/ as many of you might already know, last night sarah palin’s yahoo was “hacked” and caps were posted on /b/, i am the lurker who did it, and i would like to tell the story.

In the past couple days news had come to light about palin using a yahoo mail account, it was in news stories and such, a thread was started full of newfags trying to do something that would not get this off the ground, for the next 2 hours the acct was locked from password recovery presumably from all this bullshit spamming.

after the password recovery was reenabled, it took seriously 45 mins on wikipedia and google to find the info, Birthday? 15 seconds on wikipedia, zip code? well she had always been from wasilla, and it only has 2 zip codes (thanks online postal service!)

the second was somewhat harder, the question was “where did you meet your spouse?” did some research, and apparently she had eloped with mister palin after college, if youll look on some of the screenshits that I took and other fellow anon have so graciously put on photobucket you will see the google search for “palin eloped” or some such in one of the tabs.

I found out later though more research that they met at high school, so I did variations of that, high, high school, eventually hit on “Wasilla high” I promptly changed the password to popcorn and took a cold shower…

Best practices for setting up the password reset functionality of any online service:

1. Tie an account to another email account or cell phone number if that is an option. This will cause the service to send an out of band message and in essence make the password reset a 2-factor authentication.
2. Do not use any personal information that can be guessed as the answers to secret questions. Treat these answers like passwords. Don’t use dictionary words. Add some numbers or symbols to the answer. For example is Sarah Palin had used “Wasilla high 1964″ or “!Wasilla high!” it is far less likely it would be guessed. Pick a scheme to modify your secret answers so they aren’t guessable.
3. Try resetting your password. See if there are downgrade attacks which make it easier to reset the password. Yahoo for instance will allow you to specify that you don’t have access to the email address tied to your account and thus not send a password reset email. Since an attacker can do this the safety of using another account is eliminated thus making the answers to the secret question all that more important.

From the Financial Times:

The research – which was commissioned by StrongMail Systems, an e-mail security company – comes after the privacy watchdog warned of receiving an alarming number of reports of data security breaches in the private sector.

The survey, which covered 900 data security and marketing professionals, found that 7 per cent of marketing managers would disclose customers’ sexual orientation, 14 per cent their involvement in political activism, and 19 per cent their credit card details.

Some managers said they would also disclose data about ethnicity and religious beliefs.

The research found that marketing managers never reported data losses or thefts to customers in 90 per cent of cases, as they thought they were not required to do so.

So, are you keeping tabs on your marketing folks?

Article Link

From the Last Hope:

For Immediate Release

THE LAST HOPE TO FEATURE HACKER RADIO

At The Last HOPE conference, hackers will broadcast their minds and their iPods.

In the center of the summer’s top hacker event will be a small isolation booth. “Radio Statler!” as the station is called, will send out a three day broadcast of all-original material. From the center of Manhattan, around the clock, discussions of the past, present, and future of technology, creativity, and humanity itself will be transmitted.

The first night of the conference, July 18th, the station will carry a program called Digital Music Night, hosted by Peter Kirn, editor of createdigitalmusic.com. The three hour live concert will feature a convergence of artists and musicians using custom, original tools for performing live in new and bizarre ways, including:

* Houseplants hooked up to live computer visuals and music
* A mutant trumpet, halfway between the digital and acoustic worlds
* Packets of data visualized as three-dimensional eye candy
* An animated digital art sketchpad controlled by Wii remote
* A set of digital gloves for gestural DJing
* A robotic drummer
* Computer-generated vocals that sing your spam folder to you
* Live digital art made from vintage game consoles and computers

The station will give additional talk and interview time to the conference’s speakers, broadcast the keynotes and other popular seminars, and offer attendees who don’t speak at the podium a chance to share their ideas. Many hackers who already do their own podcasts are being asked to contribute and do special programs for the conference.

Program and content submissions are still being taken, volunteers are being sought, and the organizers are looking for promotional sponsors to help cover the cost of broadcasting. More information can be found at http://radio.hope.net/ or by emailing projects@hope.net.

Damn, I’ll have to break out Garageband or maybe I’ll have to submit one of these tracks? HA!

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