HANSEI - WHAT IS “RELENTLESS REFLECTION?” - And why we’re talking about it in the context of Risk Analysis.

Recall from yesterday’s post about how I got to thinking about the concept of Hansei-Kaizen, “relentless reflection” and “continuous improvement” and how we might apply that to risk management.  It’s a concept born of Toyota and is, in some way, the foundation for “Lean” production.

Call me biased, but I think that Hansei - the act of ‘relentless reflection’ made structured is the analytical function.  And I hate to debate (post-mortem) the father of Toyota quality success when he says that Hansei is the “check” in Plan/Do/Check/Act, but I think that Hansei also applies to the “Plan” of the P/D/C/A or Deming cycle.

You’ll recall the P/D/C/A cycle can be thought of even as an implementation of Scientific Method, in that it is Observation & Hypothesis Creation (P), Experiment (D), Analysis (Check), and Act (Revise/New Hypothesis, etc…).  Well then as such, the Hypothesis creation involves creating a model or creating an expected outcome for data using the currently accepted model.

So in our industry there is an opportunity for Relentless Reflection in both the Observation and Hypothesis (Plan) creation steps, and the Check step.  We create an estimate for control strength, or probable losses in the context of risk- then we go to Experiment step.  That hypothesis can be put it into production, have an audit, have a penetration test, whatever, in the context of the Do step.  BTW - using Hansei/Analytics in Plan is one way that strong analytical functions can really make penetration testing more useful - as a means to test the estimates and inputs into a model.  It’s Penetration Testing 2.0!  (<- tongue fully in cheek, yes)

Those who are versed in the reasons to merge Six Sigma and Lean together are probably already seeing where I’m going with this today.  But before you think that a simple DMAIC function is all that is needed to create proper “Hansei”, let me encourage you to keep reading.

Now if the analytical function can said to be “reflection”, why must it be relentless?

One word.  Change. There are essentially four separate “landscapes” or sources of change that we face (more on those tomorrow).  But anyone who has tried to manage system compliance, log management or policy exceptions knows that change is possibly the most difficult thing we security professionals must manage.  And when you think about it, there aren’t too many other business functions like information security where significant visibility and insight about the environment is needed for “complete” information (get bullish on Log Management is my recommendation).

HANSEI STEPS ADAPTED TO INFORMATION SECURITY

This is one of those quality control concepts that we can mangle adopt.  At Toyota, Hansei-Kaizen includes the following basic steps:

1. Initial problem perception
2. Clarify the problem
3. Locate area/point of cause
4. Investigate root cause (using an ask why 5 times approach)
5. Countermeasure
6. Evaluate
7. Standardize

Now it’s important to note that part of this includes the concept of Go See For Yourself, called “Gemba“.  Gemba can be translated as “the actual place” or “the place where virtue or truth is found.” At Toyota this might mean going to the shop floor to see the issue at hand in the production line.  But for us, that’s a problem because we live in the virtual world.  There’s usually not much use in hanging out in the wiring closets to try to see the problems.

But if you combine the concept of Gemba with the concept of “Nemawashi” –the process of discussing problems and potential solutions with all those affected- we can forge a similar concept using risk analysis.  That is discussing the issue and the risk associated with an issue (what some people would call “risk management”) with the business/LOB/data owner and let them accept authority and the risk decision.  We, the risk analyst, our goal is simply to perform items 1-5 (presenting countermeasure options that include transferring or accepting risk).  By going to the line of business and involving them, responsibility is shared.  Also, if you structure organizational behavior right, personal risk is transferred!

This sort of approach is also in harmony with concepts like “mutual ownership of problems,” or “genchi genbutsu,” (solving problems at the source instead of behind desks), and the “kaizen mind,” (an unending sense of crisis behind the company’s constant drive to improve).

One of the criticisms I have with the way most people try to implement DMAIC into “Lean”

REQUIREMENTS

Now to get this done, I really see three significant requirements.

1.)  A change in political structure.

2.)  Models that provide consistent, defensible analysis.

3.)  A Quantitative approach.  This means using actual units of measurement (not just amorphous percents, ordinal scales, etc.)  for risk and it’s subsequent factors.  Sure there are times when Q&D qualitative approaches are acceptable, but policy should be to have quantitative analysis whenever and wherever possible.

That last item - the quantitative approach - is really quite important.  And the reasons why will be discussed further in tomorrow’s post:

“What should we be reflecting about? & What is needed for reflection?”

P.S.  Your comments and suggestions, as always, are welcome.

P.P.S  Those who may be familiar with Lean/SixSigma/Kaizen sorts of mashups may be thinking - “hey, an Analytical step is built into SixSigma”.  Well, yes there is some prevision for analytical functions based on statistics, but I find SixSigma geared towards creating a State of Knowledge about operational processes, not towards creating a State of Wisdom for CISO’s around security & risks “big questions”.  In otherwords, the analytical function in DMAIC is in the context of Kaizen, and a different step than “reflective” analytics.

This is a big day for Aircell, which spent tens of millions to acquire the exclusive spectrum license that allows them to shoot Mbps to and from planes. My big question will be whether coverage remains seamless across an entire flight--how often one has to reconnect their VPN would be a big issue. If Aircell has architected the network correctly, passengers should never be reassigned an IP address, and connections shouldn't be dropped even if there's a hiccup in air-to-ground communication.

I've covered in-flight broadband for several years, and I've been wondering lately whether we'd be waiting until 2009 to see real production service. American is calling this a 3-to-6 month pilot to see what their passengers think. Just yesterday, I wrote up veteran travel writer Joe Brancatelli's frustration with the lack of information and some misinformation about in-flight broadband.

You can read more background on American's plans and Aircell's technology in a post I wrote for BoingBoing on 24-June-2008.

Blogger: Ramon Krikken

The web browser is one of those peculiar pieces of software, having to accept input from arbitrary sources and then parse and render the data that is sent to it. Part of this it does by itself, and other parts are taken care of by handlers and plug-ins. In doing so, it displays hypertext, images, videos, and even runs active content like Flash, JavaScript, and ActiveX.

But however much we love the browser, we’ve also come to hate the myriad of vulnerabilities that affect it. Everything from cross-site scripting to remote code execution via maliciously formed animated cursor files and Flash content can make browsing a hazardous activity. The browser is sick, and that’s not desirable for a platform we use for important business and personal transactions.

Worsening the browser’s diagnosis is the recent paper from Mark Dowd and Alexander Sotirov, sub-titled “Setting back browser security by 10 years,” which discusses how to bypass Microsoft Vista’s memory protection capabilities with some added effort for the exploit designers. It’s not that all of the techniques are necessarily new, but the browser appears to be particularly vulnerable to easy exploitation.

Surprising? Not exactly, when we take into account that the browser is suffering from the same disease as the general purpose operating system: bloat and compatibility. We expect the browser to do ever more, but everything we used it for before still needs to work as if it were yesterday. It feels a bit like people insisting on using a cardboard box as a safe, and wondering why their money keeps getting stolen.

It’s not like we haven’t been working on the browser’s cure, though. There have been some improvements in the browsers themselves, the operating systems have also implemented compensating controls, but most of all, there has been an enormous push for securing the web applications that deliver the data in the first place. Unfortunately, the latter two won’t help secure the browser in the long run.

The first issue is that not all content will come from ‘nice’ servers, the second that the server can only make an educated guess on how a browser will parse and render a given set of data, and the third that operating system controls have their own limitations, whether by design or implementation (for example needing to re-compile existing code to enable certain protections.) The browser, in the end, has to be mostly responsible for keeping itself safe; the operating system must assist it in doing so.

So we’re in a pickle. The browser is sick (and the operating system is too), but it’s hard to cure it without a redesign that will undoubtedly impact compatibility, the ever-so-desired multi-functionality, or its ease of use. We can layer defenses by using web filtering in the enterprise environment, but in the end – for the consumer market in particular – we need to fix the browser itself. I can think of a few things I think might help:

• Some kind of site security policy  to restrict where the browser loads auxiliary content from, and which data it can ‘trust’, when loading a web page (I’d prefer mandatory enforcement, and adding an HTML tag to be able to indicate blocks of untrustworthy data.)
• Restricted compartments for plug-ins to run in, ensuring that their bugs cannot easily affect the whole browser.
• Better software development practices for the plug-ins and content parsers themselves, so that they’re less vulnerable, and compiled with the latest protection measures to begin with.

All of this means more work, and some of it means a lot of unhappy reactions when things stop working. Even then we will of course still have to deal with additional vulnerabilities, such as those that may be present in hardware, but we will at least have taken prudent steps to ‘find a cure.’

One of the more interesting session I went to yesterday was a talk by Chris Hoff called "The Four Horsemen of the Virtualization Apocalypse."  (If you've never read Hoff's blog, you should check it out at http://rationalsecurity.typepad.com/.)

I thought I was keeping a close eye on security and virtualization issues, but this talk illustrated how wide and varied the topic really is.  This was not about Blue Pill and it wasn't about having security monitors in the hypervisor - instead he focused on how virtualizing physical devices (e.g. switches, systems) will cause lots of problems for security architects and administrators.

Briefly, here are the four horsemen:

• Conquest - Translating your physical capacity planning implementation to virtual devices probably won't work.
• Death - Virtualized networks lack several physical attributes assumed by security applications and high-availability devices today - you'll probably have to re-architect it all to get the same functionality, which might not even be possible in your new virtual world
• War - Adding security VAs takes away precious resources that could have been used to dynamically add VMs.  It is a war of resources.
• Famine - With all of the redesigning and accommodation happening, security costs are going to eat into any savings you make on server consolidation.

Now, if you want to read the much more thorough version, see Hoff's original post here.

Okay, how does this all relate to the title of my post?  Not much.  However, much later on day one, things really started rolling.

After being crowded out of the Shadow Bar, a bunch of us ended up over at Casa Fuente (A cigar bar in Caesars forum).  Five minutes after arriving, someone spilled a drink in my lap, big fun!  It turns out that it was Stepto's birthday, and Hoff makes sure everyone has a drink and we all sing happy birthday to Stepto.  Check out part of it, courtesy of Jack Daniel:

Immediately after the toast, Jennifer Jabbusch knocks over a table, falls to the floor and begins having a seizure. Stepto rushes over, trying to help, and just about that time, she flips over and starts laughing - total fakeout! Everybody bursts out laughing.

Shortly after that, they closed for the night and kicked us out and we all headed over to Cleopatra's Barge. There weren't enough seats or tables for us, but I noticed that the "reserved" barge seating was empty. Drawing upon a clever technique (i.e. sometimes called "asking") I social engineered a waitress into letting us have the reserved area. Within mere minutes, several security geeks are on the dance floor, doing us proud.

This leads me to the Four Horsemen of Cleopatra's Barge.  (Though I was out there too, I am excluding myself since simply because I can.)

• JJ, for leadership
• Hoff, who owned the dance floor.
• Ryan Naraine, for getting low, low, low
• David, for letting his hair down.

Though our collective dancing does not signal the end of the world, it certainly capped an excellent day

If we want to mitigate identity theft, we have to make it harder for people to get credit, make transactions, and generally do financial business remotely:

The crime involves two very separate issues. The first is the privacy of personal data. Personal privacy is important for many reasons, one of which is impersonation and fraud. As more information about us is collected, correlated, and sold, it becomes easier for criminals to get their hands on the data they need to commit fraud. This is what's been in the news recently: ChoicePoint, LexisNexis, Bank of America, and so on. But data privacy is more than just fraud. Whether it is the books we take out of the library, the websites we visit, or the contents of our text messages, most of us have personal data on third-party computers that we don't want made public. The posting of Paris Hilton's phone book on the Internet is a celebrity example of this.

The second issue is the ease with which a criminal can use personal data to commit fraud. It doesn't take much personal information to apply for a credit card in someone else's name. It doesn't take much to submit fraudulent bank transactions in someone else's name. It's surprisingly easy to get an identification card in someone else's name. Our current culture, where identity is verified simply and sloppily, makes it easier for a criminal to impersonate his victim.

Proposed fixes tend to concentrate on the first issue -- making personal data harder to steal -- whereas the real problem is the second. If we're ever going to manage the risks and effects of electronic impersonation, we must concentrate on preventing and detecting fraudulent transactions.

I am, however, impressed that we managed to pull together the police forces from several countries to prosecute this case.